I Can't Install Hope Template - Question | JoomShaper
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I Can't Install Hope Template

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Antonio

Template 3 years ago

Hi, After uploading file of the quickstart, I receive this error: The server returned a "500 - Whoops, looks like something went wrong.

I've activate the error visualization and I've something like this: Failed to open stream: No such file or directory /web/htdocs/www.nomedominio.it/home/libraries/vendor/composer/ClassLoader.php on line 571 Failed opening '/web/htdocs/www.nomedominio.it/home/libraries/vendor/composer/../../../libraries/src/Service/Provider/Application.php' for inclusion (include_path='.:/php8.1/lib/php') in /web/htdocs/www.nomedominio.it/home/libraries/vendor/composer/ClassLoader.php on line 571

If it'is a joomla version problem, I've tried with all version from 5 to 8. How i can resolve?

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16 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80165

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Hosting access to check the issue?

-Thanks

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Antonio
Accepted Answer
3 years ago #79723

The errors disappear when i use the reccommended PHP version in the documentation (7.0.x), but my provider block the installation with the message "Sorry PHP version is not supported. Your host needs to use PHP version 7.2.5 or newer to run this version of Joomla!".

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Antonio
Accepted Answer
3 years ago #79831

So, in a single day I've finished in 4th page of the forum? Is there someone that can help me? Thanks in advance.

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Antonio
Accepted Answer
3 years ago #80172

Hi, thanks for your answer. I put the username and password in Hidden content.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80277

Can't access your database. Cause, I need to create an database. Thanks

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Antonio
Accepted Answer
3 years ago #80366

Hello, I've seen that you are installing an akeeba bakup. Is this the solution? I provide the database information in Hidden content.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80371

Give me this information.

https://prnt.sc/Vn5ctugt_u9H

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Antonio
Accepted Answer
3 years ago #80529

ok, in hidden content

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80549

Sorry this information doesn't work.

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Antonio
Accepted Answer
3 years ago #80570

Hi, I've verified username, password and database and are correct. I used this information in other joomla installation and in other database connections without problems. Can you try to connect via web at the url mysql.aruba.it? Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80578

If your credentials works well, then run this installation.

http://www.architetturaemergenzasviluppo.it/installation/index.php?view=database

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Antonio
Accepted Answer
3 years ago #80585

Ok, I've finished the installation. Can you open the administrator panel and verify if it is working well? In hidden content username and password.

I've the same problem with another template Ares Murphy on www.magaro.it

How can I resolve?

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Antonio
Accepted Answer
3 years ago #80587

Hi, I've deleted the installation folder, but when I go in home page Akeeba starts again....

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80719
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Antonio
Accepted Answer
3 years ago #80828

Ok, I've updated my joomla version, as shown in the video and now it works, thanks a lot. Now I've the same problem on www.magaro.it

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #80831

Will you please check the akeeba backup another hosting. Cause, I have checked my localhost and testing server. Both area works fine. Thanks

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