SP Page Builder Module Edit issues - Forum | JoomShaper
Staff replied SP Page Builder

SP Page Builder Module Edit issues

Asked by Quintin 4 years ago Last activity 4 years ago

Hi

I'm experiencing an issue on one of my sites with SP Page Builder: www.dynamic-tech.com

After updating to the latest version and got the following warning:

According to Extension manager the latest version of SP Page Builder Component is installed:

The issue I'm experiencing is with my Page builder Modules, I have modules setup for the page headings and after the update the background images are missing:

I tried to edit the modules, but as soon as I edit the module is empty:
https://www.dynamic-tech.com/sp-page-builder-images/module.jpg

Joomla 3.10.11
SP Page Builder Pro 3.8.8

Please assist with getting this working again

Thank you
Quintin

11 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the database access to check the issue? I will check & get back to you soon. 

-Thanks

Quintin Asked this
4 years ago

Good morning Toufiq

Thank you for the reply, details attached.

regards
Quintin

Toufiq Senior Staff
4 years ago

I need the database access instead of webmail login. Did you did check what have share with me?

Quintin Asked this
4 years ago

Yes, that's the DB info as per the sites configurartion.php file, below is info copied directly from the file

Quintin Asked this
4 years ago

Connection String

Quintin Asked this
4 years ago

Herewith the KonsoleH Control Panel login details to access the DB in PhpMyAdmin.

Toufiq Senior Staff
4 years ago

Developer team checking your issue and after fixing your issue i will let you know. Thanks

Toufiq Senior Staff
4 years ago

Developer team said to uninstall & re-install the Page Builder update version. Thanks

Toufiq Senior Staff
4 years ago

No need to uninstall, Please check now. Thanks

Quintin Asked this
4 years ago

Looking good, thank you very much for your assisitance - much appreciated

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