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SP Page Builder - Frontend editor, Left Panel Blank

Asked by Douglas Chua 4 years ago Last activity 3 years ago

when editing the page using frontend editor, the left panel to edit is blank.

11 replies

Ariba Staff
Douglas Chua Asked this

Hi Aria,

All the solution you gave are not related to my issue.

Douglas Chua Asked this

Hello , Ariba we are facing issue on front editor spbuilder

when we edit text area or title editor on frontend editor spbuilder so the left panel on edit is blank and on console we got the following error .

Uncaught ReferenceError: useGoogleFonts is not defined

Uncaught Error: Syntax error, unrecognized expression: #

and on the image edit it is working fine but text and title not working we check the above all solution but does not work for us.

please help us in this is very important for us.

Douglas Chua Asked this

We've moved the website to a staging environment for you to check

Douglas Chua Asked this

moved to staging environment for you to check

Pavel

when editing the page using frontend editor, the left panel to edit is blank

Hi. This is a typical problem in conflict with third -party extensions or user scripts.

You should turn off one after another third -party extensions until you find the reason.

Douglas Chua Asked this

Hello pavel
I have checked deactivate all plugins one by one but does not work.

I think it is related with spbuilder 3.8.8 we have revert the site to older vesion 3.8.3 in other staging so sp builder works good but not working with updated version 3.8.8.

here is the staging link you need to check for us https://staging-nltsg-nltsgstaging.kinsta.cloud/
also provide us spbuilder 3.8.3 zip folder so we can install here and check.

I am also sharing staging access so you can you check the issue of spbuilder.

Douglas Chua Asked this

I really need to fix this please help help we are chasing you to resolve this since last week.

Ariba Staff

Hello Douglas

Your issue has been shared with our Senior Agent. He will look into it and get back to you as soon as possible. We appreciate your patience & cooperation very much.

Thank you!

Kieron

this is a known bug in 3.8.8 .. I reported it over a week ago. I was reverted back to 3.8.7 and the issue was fixed.

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