new installation not working as expected - Forum | JoomShaper
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new installation not working as expected

Asked by YUMA SCOTT 4 years ago Last activity 4 years ago

Hello, I just did a new install with version 4.0.5.
I'm using it on a new joomla 4 version 4.2.3 site.
When creating a new page, it doesn't start with a blank page, it loads the home page and adds to it.
Also, after clicking save, it does not create the page.
Please see site and login info below.

5 replies

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Anne Staff
4 years ago

Hello there,

Thanks for contacting us and please take our sincere apology. Please share a full site backup in the hidden content to check the issue.

-Regards

YUMA SCOTT Asked this
4 years ago

A full backup?
Are you able to login with the admin info I posted?

Anne Staff
4 years ago

Hello there,

Yes, I can log in. If you give me permission then I can take the backup, sometimes we need to check some issues in our localhost.

-Regards

YUMA SCOTT Asked this
4 years ago

Yes, you have my permission.

Anne Staff
4 years ago

Hello there,

Please take our sincere apology . For some reason, the backup isn't installing. Please , disable the mod_security from your hosting and let us know about it.

-Regards

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