Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access via hidden content area? I will check & get back to you soon.

-Thanks

hi, Now the error is not displayed but when I save the operation will not completed

thanks

Hi there, Please share a akeeba backup via google drive.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

I have tried but no success.

-Thanks

ok, here the link

Please provide me the zip file not the jpa file

hi, here the zip link

https://prnt.sc/whj0kr

Please watch the video before going to create a backup

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

excuse me, here the new link

No clue found. What was the previous version?

the previous one was 3.7.4. Please, it's very important to solve this problem

anyway these access is valid

Please download the akeeba backup and check, please.

what I need to check?

Download the akeeba backup and install your localhost. Then check your issue. I have solved your issue in my end.

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Did you check your end? And does solve your issue?

yes, thanks

Glad to know that :)

Please close this thread by accepting the most helpful answer so that someone else can find the solution easily. Don't forget to give an upvote.

Thanks