I am using the Indigo template hamburger styled menu but I am not able to get the off-canvas menu working on mobile.
It worked on previous template version but once we updated the template, it quit working.
Staff replied
Templates
Indigo No-Canvas Menu on mobile
16 replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us. You can follow this tips below:
https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-2/troubleshooting-faq
-Regards.
Tim Asked this
3 years ago
· edited
Just to clarify. The [=] icon is not even showing up.
The version of Helix Ultimate that this site is running in 2.0.11. The template is the Indigo.
Yet I do not see that options that were shown in the link above.
Mehtaz Afsana Borsha Staff
Did you follow that tips which I have shared with you?
Tim Asked this
Yes, I read through all the tips in the troubleshooting page.
The issue is that there is no "=" icon for the off-canvas menu when on tablet and mobile. The icon is missing.
We can not access the menu from mobile or tablet
Mehtaz Afsana Borsha Staff
Keep a backup and recreate the offcanvas menu again. Follow the documentation step by step and recreate that.
Tim Asked this
Hello,
I create a very simple menu. 1 menu item = single article
Created Menu Module = Off Canvas Position
Created fresh template style - to elimate all conflicting CSS
Still no "=" !
The link id {id="offcanvas-toggler"} is not even showing on the page.
Mehtaz Afsana Borsha Staff
Give me your super admin access please.
Tim Asked this
Please check. Thanks
Mehtaz Afsana Borsha Staff
Could you please keep backup and recreate this? Please see your technical requirements also. Is this ok or not.
Tim Asked this
3 years ago
· edited
As you can see from the attached image. There is no off-canvas menu [=] in mobile. There is no menu.
The site is backed up.
Tim Asked this
We need this solved. Please advise.
Mehtaz Afsana Borsha Staff
Please follow the tips. It was also described here (tip #2) :
https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-2/customization-tips
Tim Asked this
I did a clean install of Joomla. Then install Indigo 1.5. Off-canvas menu works fine. Updated to Indigo 2.0 and the off-canvas menu disappears.
There is a flaw in Indigo 2.0
Mehtaz Afsana Borsha Staff
Did you try the quickstart pack?
Tim Asked this
Being that this is an active site with lots of daily visitors we needed to find a solution that would work without causing any disturbance to the users.
On the test site, we installed the Indigo 1.5 template, not the quickstart. Then upgraded to 2.0 and lost all off-canvas menus.
For the active site, we had to downgrade to 1.5 until we have a working solution or working template version.
Mehtaz Afsana Borsha Staff
Its better if possible create a new forum post about this issue.
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