Hi

Thanks for contacting us. Clear your Joomla and Browser cache then check again.

-Regards.

Hi Mehtaz,

Cleared all cashes, checked again, it works with all templates including Xion but it want load Startup Company Template.... Tried both with Chrome and Safari

Regards

Did you check your PHP version and others technical requirements?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/basic-information-requirements

Hi,

PHP version is 7.4 but please consider tha all other Page Templates load regularly except last Template STARTUP COMPANY ! When I select this template the page stalls, nothing loads... At this point also other Page Templates wont load. I need forst to close the Page, open a New page and at this point Page Templates load again, except STARTUP COMPANY

Could you please give me a screencast of your issue?

Hi, please download the screencast from here: https://we.tl/t-BBYNkS0Arj

Description:

• Created new Test page
• Imported Page Template Digital Agency > Saved > Preview > works fine
• Imported Page Template Corporate > Saved > Preview > works fine
• Imported Page Template Startup Company > Template doesn't show up, Page is empty > Save button stall

It looks like the import of Startup Company is corrupting the import process

It seems ok in my end.

https://prnt.sc/_T4mjG3z0mcu

Which version of page builder are you using?

PageBuider v 3.8.9 - on MACOS Big Sur, Chrome

Give me your super admin access please I need to check. Please first keep a backup and then give me the access.