Hi

Thanksfor contacting us and sorry for your issue. You can follow this documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/export-import-and-save-for-later-use

-Regards.

I have sent them.

Hello, I am following up regarding the issue I am experiencing.

"Additionally, I performed several further tests to assist you, but unfortunately without any positive results. I also conducted tests across multiple websites I manage, on different domains, and from various terminals, attempting to import page layouts through the PB frontend sidebar menu.

However, the process consistently failed, returning an error each time."

Nanto

Hi

Could you please keep a full site backup and reinstall the latest version of page builder?

Dear Ms Mehtazana Borsha, Given that I am contractually bound by a delivery schedule towards my clients for the website currently under preparation, it is particularly concerning that this issue has arisen, especially considering that I have not encountered such problems with your PB service until now. I therefore request your immediate attention to this matter and expect a prompt and satisfactory resolution to the issue. Furthermore, according to the information I have found on your forum, similar issues have been reported by other users as well. Thank you for your understanding.

Dear Support Team / Dear Ms Ms Mehtazana Borsha, Please note that the issue I am reporting is not limited to a single website. It affects all of my websites (approximately 30 in total), which clearly indicates that this is not a site-specific issue. Based on this, the suggestion to take a full backup and reinstall the Page Builder on each website is not feasible and does not constitute a realistic or acceptable solution in this case. At this point, it appears that the problem is very likely related to my JoomShaper account configuration, particularly regarding the free and unrestricted use of PB layouts, which my account should normally have access to. I kindly but firmly request that this issue be properly investigated at an account level, rather than receiving repetitive and generic responses that do not address the root cause of the problem. I would appreciate a serious and technical review of the matter, followed by a clear and effective resolution. Thank you for your attention to this issue.

Apologies for the inconvenience caused.

I have checked your provided website and was able to import a layout bundle page without any issues. I’ve shared a screen recording in the hidden content area for your reference—please have a look.

It’s possible that I may have misunderstood your issue, or perhaps the problem is occurring with a specific layout bundle. Could you please confirm if that’s the case and share more details?

I’ll be happy to assist further.

Kind regards

Dear Ms Mehtazana Borsha, Thank you for your support and for successfully resolving the issue.

I appreciate your assistance and professionalism.

Kind regards,

Dear Mr Atick Eashrak Shuvo, I would like to inform you that the issue was resolved almost as if by a miracle last night, shortly after midnight, soon after I submitted post #222620.

In that message, I explained that the problem was not related to my websites themselves, but rather to the settings of my account at JoomShaper’s end — which, as mentioned, were promptly corrected.

For this reason, you were not able to reproduce or see the issue on your side, even though it had been affecting and blocking my work for approximately a week.

I would like to sincerely thank you for your time, effort, and willingness to help investigate the matter. Kind regards,

Thank you for the update.

I’m glad to hear that the issue has been resolved. Based on your explanation, it makes sense that the problem was related to the account configuration on JoomShaper’s end, which is why I wasn’t able to reproduce it during my testing.

I understand how disruptive this must have been for your work over the past week, and I truly appreciate your patience throughout the process.

Please feel free to reach out if you encounter any further issues or need assistance in the future—I’ll be happy to help.

Please marked the issue as solved

Kind regards