Can Use SP Pro Options - Question | JoomShaper
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Can Use SP Pro Options

G

Georgios

SP Page Builder 2 years ago

I realized today when I tried to make some changes in a sp page that some pro functions are disapled. Like hide and show an item save an item etc.... I still can use all the addons but most other pro options are disabled with the orange star small icon in the corner.

I use the last version of sp page builder on Joomla 4 and also tried to reinstall sp page builder. My template is helixultimate and I use php8.1 the only other extension I use is kunena forum.

While talking with your support chat who asked me to post here I have inserted two times my license key, I tried to use an other browser (edge) and also cleared the joomla cache nothing solved the issue.

Thanks in advance for your help

George G.

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3 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #100890

Hi there!

Sorry to hear that. Is this happening from begining or started suddenly? Have you installed the SPP pro there? Can I have a screenshot of that area where you put your email and license key, please?

Which version of SPPB you are using there, 3 or 4? Please check with PHP 8.0 or lower. Our products are not compatible with PHP 8.1 yet. We are working to bring higher PHP support, here is the plan:

https://www.joomshaper.com/blog/latest-php-compatibility-for-templates-and-extensions

Best Regards

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G
Georgios
Accepted Answer
2 years ago #101175

Sorry for the delay I returned back to the 4.0.6 version of SPP and it works again. It happens after I updated to 4.0.7. Should I wait for 4.0.8 ?

Also i have tried with php 8.0 and 4.0.7 had the same issue.

Thanks George

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #117527

Hope that your issue has been solved with latest version of SPPB.

Have a nice day!

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