When I am attempting to make updates to the front end of the website it gives an error of This Page isn't Working Right Now.
That happens when trying to update any page on the website from the front end.
Staff replied
Helix Framework
Error when editing front end page.
23 replies
Nicole Otto Asked this
If possible, I ened answers for this. My customer is waiting.
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Can i download a akeeba backup of your site to check it from my localhost? let me know.
-Thanks
Nicole Otto Asked this
Yes, if that will assist the process.
Toufiq Senior Staff
Nicole Otto Asked this
I see that it works ok on your server but that doesn't resolve the issue on OUR site. It doesn't work with any browser.
Toufiq Senior Staff
Should i check in our testing server? Let me know. Just need your permission.
Nicole Otto Asked this
Yes please. I need to know why this isn't working correctly. If it is something server related or if there is some kind of software issue. But it is NOT working for us.
Toufiq Senior Staff
Please check the hidden content. I just uploaded your site in my testing server and it works fine. Thanks
Nicole Otto Asked this
I am getting a deceptive site warning when I go to the link. It is doing the same on all my browsers.
Toufiq Senior Staff
I will upload your site another server. Please allow more time. Thanks
Nicole Otto Asked this
We need to figure out why it isn't working on our server either.
Toufiq Senior Staff
Will you please check this URl again to check your issue? Let me know if you can't visit this url. Thanks
Nicole Otto Asked this
I was able to see the website, but not test if the front end admin worked. I did notice that the menu breaks on the site when the browsers is a certain size. Is there a way to fix that as well?
Toufiq Senior Staff
What is your device size?
Nicole Otto Asked this
I have a 34" monitor. I test for desktop, tablet and mobile sizes and the menu breaks at the tablet size.
Toufiq Senior Staff
Please check again and before check clear your browser. Thanks
Nicole Otto Asked this
Thank you, the menu looks great. I still can't verify if the front end works.
Nicole Otto Asked this
Will the front end editing work on my website soon?
Toufiq Senior Staff
Please check the hidden content to check the front end editing. Thanks
Nicole Otto Asked this
That is great, it works for me now. Can we implement the change to the live site?
Toufiq Senior Staff
Download the akeeba backup and install the akeeba backup on your site.
How to make a akeeba backup
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
How to run Akeeba backup
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
Nicole Otto Asked this
I did the backup and tried to restore it on our server, it didn't work on my server though. Is there something in our server setup that is causing the problem?
Toufiq Senior Staff
Will you please check this backup on your local server then check again & let me know. Thanks
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