Hi

Thanks for contacting us Sorry for this inconvenience. I will inform our team.

Hi Mehtaz,

I'm waiting for the support team for more than one week to reply to any of my tickets. Sorry but this it is not acceptable.

I hope that this next week I will get solutions to the problems I'm having with the OneClip template in my websites.

Keep waiting.

Hi

I think one of our staff is already helping you. Please check.

Hi Mehtaz,

One week waiting with this open tickets and still no reply at: https://www.joomshaper.com/forum/question/21283 https://www.joomshaper.com/forum/question/21292

Sorry for that, Allow us some time please. Team will help you.

Hi Mehtaz, sorry but I'm not understanding your reply.

I have that 2 tickets open without any reply for 2 weeks. And if you see, the support team is replying new tickets with one day or just a few hours.

I'm desperated waiting here for (I believe) simple solutions.

What do I need to get them? open tickets everyday remember that nobody is taking my tickets?

This is not acceptable, sorry.

Sorry for this inconvenience. Team will help you.

Team will help when? it passed 3 weeks.

Sorry but this is not acceptable. I'll wait for a quick reply, and if necessary, I'll open new tickets everyday until I get a reply from someone.

Maybe I need to review the rating/ feedback about the product and service of Joomshapper, because it looks like I'm getting a support like someone who doesn't have any payment

Hello Luís Ferreira

Apology for the delayed respone. I have checked all the issues and it seems that all are fixed. Please let me know if you need further help.

Best regards