SP Page Builder 4 Cannot Generate Instagram Token. Always Results In A Blank Page. - Question | JoomShaper
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SP Page Builder 4 Cannot Generate Instagram Token. Always Results In A Blank Page.

SF

Sabine Friedrich

SP Page Builder 2 years ago

I have been going through all the documentation of Facebook developer and Instagram (Business account). I created the app. I have even created a tester and generated (not in Joomla) the required Access Token. But I cannot add it to Joomla. Only the Facebook App ID and its secret key (I added them to Global Config > SP Page Builder Pro (v.4) > Options, and to Components > SP Page Builder Pro > Pages > Settings)

In any case, the button "Generate Token" results in an empty pop-up with facebook login URL. In Mozilla / Chrome / Safari.

Please help - I am running out of options and time.

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6 Answers
SF
Sabine Friedrich
Accepted Answer
2 years ago #102153

Is it better to go back to the Page Builder Version 3.x? Will this solve the problem? I am running out of time - please advise!

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SF
Sabine Friedrich
Accepted Answer
2 years ago #102168

I tried on another Joomla page with Joomla 4.2.6 and still SP Page Bulder v3. I will get there (when attempting to generate the token): "The security token did not match. The request was aborted to prevent any security breach." and "an error has occured - Class 'Facebook\Facebook' not found. Yes, I watched all your videos again and again and nowhere the generation of the token fails as it does for me. What next? Please advise!!!

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SF
Sabine Friedrich
Accepted Answer
2 years ago #102446

As it seems you don't really rush to my help, I have downgraded my site to SP Builder Pro v3.8.9. To make sure I covered all bases, I tried the very same thing on another domain with genuine https-certificate. All the same. Trying to generate the token results in opening a Facebook login window (according to the header) being completely empty. I do have two other windows open in the same browser and am logged into Facebook and - just for completeness - the connected Instagram business account. Nothing. I cannot generate the Token. Not in Firefox / Safari / Chrome. Not with SP Builder 4.0.7. nor v3.8.9. My deadline is tomorrow and please be aware, that only the promise of this social media integration enticed me to sign up. I don't think any of my clients will be impressed if I promise, take their money and then ..... just hope for infinite patience?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #103486

Hello Sabine Friedrich

My sincere apology for the unwanted delay. We are undergoing huge pressure. Is your problem solved? If not, then I will help you.

Best regards

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SF
Sabine Friedrich
Accepted Answer
2 years ago #103838

Yes please - I still need your help. I went back again to your youtube tutorial, and removed the app and added a new one and tried and again. Now the error message changed. it is now "App not active This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated." What changed? Facebook is now enforcing "Business verification" (starting 1/02/2023) is that it? DO I realy need to run through this process? Generate and upload verifications and IDs to display the public feed of the instagram account in your website module? Or did I miss anything and can "activate" the (current) app?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #103846

I have made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too. You may also follow this forum solution about this issue.

Also, you need to add SSL certificate for your site. Your site is still using HTTP which is not allowed as Valid OAuth Redirect URIs in Facebook APP settings.

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