No access to SPPB pages since the update

Hi Toufiq.

1. Akeepa is already installed in our back-end. Isn't it possible to do a new backup -if you do need one- using it and my credentials?
2. Can't you attend this issue without backup working from our back-end directly?
3. If not, I'll do a backup from my end but what should I do with it? How to send it to you?
   I'm not sure if a backup and installation of your local machine is needed here. It may be a tiny issue that can be resolved from our back-end.

I understand that's safer. However this ticket is been pending for a month with no progress at all and my Joomshaper licence is being unsued.
Can I recommend that you have a look at the back-end to try to identify the issue first? If you can locate it that, ask permission to work live before proceeding. Is that okay with you?

Hi Toufiq. Done already. 2 weeks ago as an hidden comment. See above.

Hi Toufiq. See the server account details in hidden comments. Let me know if a security code is required to login. With thanks.

Hi Toufiq. Try to login from the homepage instead. See URL in hidden content.

Authentification code:
989089

Hi Toufiq.

1. We've just received a warning email from Siteground. We have exceeded the maximum allowed storage space. Have you created a full size copy of the site on the server? If yes, please remove it with in 3 days to avoid a suspension on my account.
2. I've emailed you the FTP access details yesterday. Did you manage to login?

Thanks Toufiq for this update. Let me know when it's done and I'll remind you to remove your full backup,

What's your email address?

Backups are availble from FTP here:
beautyontrial.co.uk > public_html > administrator > components > com_akeeba > backup

Hi Toufiq A full backup is available on Google Drive. Here is the link: https://drive.google.com/file/d/1dBiOMpQiYcqPwA93RZlPjBC6uyUqPbcK/view?usp=sharing

Hi Toufiq.

We've just received a 2nd warning email from Siteground about our excessive storage space. It looks like you created another full size copy of the site on the server. If yes, please remove it within 3 days to avoid a suspension on my account.
With thanks.

Hi Toufiq. Thank you for this update.
We received a 3rd warning email from Siteground 5 mins ago. Please remove the 3rd backup within 3 days to avoid a suspension on our account.
With thanks.

Hi Toufiq If there no fix to the issue, I'd rather apply for a full refund of my licence.If that possible? With thanks.

There are 2 SPPB auto updates in our backend with the same license key. Can that be linked to the issue?

Hi Toufiq We received another warning from your hosting company about our exceeded capacity. Did you create another backup. If yes, please remote it when you're done. With thanks.