Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Hi Toufiq. Please see account details below. Let me know when it’s all done so I can change the password. Kind regards.

Hi Toufiq. Any update on this issue?

I was on vacation. Just remind me tomorrow. I will check & get back to you soon. Thanks

Thanks Toufiq for the update. Is it safe to keep our back-end account details in the post above? Kind regards

Please share here your credential and change it immediately.

https://prnt.sc/YMdY-tt27axd

Hi Toufiq. Credentials added to hidden content as requested. Kind regards.

Hi Toofiq Could you please update us on this ticket? We also note that K2 articles are not editable with SPPB.

Tried to download and install your site on my localhost. But, No success. Can you help me to do this? Thanks

Hi Toufiq. Is it necessary to download the site? It's a large file. Won't it be much easier to login from the back-end using the credentials sent to you a few weeks ago?

I tried to make a backup. But, no success. That's why I inform you. Can you help me to make a backup? Thanks

Hi Toufiq.

1. Akeepa is already installed in our back-end. Isn't it possible to do a new backup -if you do need one- using it and my credentials?
2. Can't you attend this issue without backup working from our back-end directly?
3. If not, I'll do a backup from my end but what should I do with it? How to send it to you? I'm not sure if a backup and installation of your local machine is needed here. It may be a tiny issue that can be resolved from our back-end.

I want to check the issue on my localhost. Cause, Your site is live. If any cause site broke then you can't blame me.

I understand that's safer. However this ticket is been pending for a month with no progress at all and my Joomshaper licence is being unsued. Can I recommend that you have a look at the back-end to try to identify the issue first? If you can locate it that, ask permission to work live before proceeding. Is that okay with you?

Can you give me cpanel access to download a backup of your site?

Hi Toufiq. Done already. 2 weeks ago as an hidden comment. See above.

cpanel means hosting server access.

Are you there?

Hi Toufiq. See the server account details in hidden comments. Let me know if a security code is required to login. With thanks.

https://prnt.sc/Sel2VVghrJ3R

Hi Toufiq. Try to login from the homepage instead. See URL in hidden content.

Authentication code.

Authentification code: 989089

Is it 28.1 GB? Downloading... Would be good if you share FTP access. Cause, FTP download doesn't cancel the download. Thanks

Hi Toufiq.

1. We've just received a warning email from Siteground. We have exceeded the maximum allowed storage space. Have you created a full size copy of the site on the server? If yes, please remove it with in 3 days to avoid a suspension on my account.
2. I've emailed you the FTP access details yesterday. Did you manage to login?

Download progress.

https://prnt.sc/ZFfV4Uzr-C_O

Thanks Toufiq for this update. Let me know when it's done and I'll remind you to remove your full backup,

Export the database and share with me via google drive. I just deleted the backup which was made by me. Thanks

What's your email address?

Backups are availble from FTP here: beautyontrial.co.uk > public_html > administrator > components > com_akeeba > backup

Are you there?

Hi Toufiq A full backup is available on Google Drive. Here is the link: https://drive.google.com/file/d/1dBiOMpQiYcqPwA93RZlPjBC6uyUqPbcK/view?usp=sharing

Hi Toufiq.

We've just received a 2nd warning email from Siteground about our excessive storage space. It looks like you created another full size copy of the site on the server. If yes, please remove it within 3 days to avoid a suspension on my account. With thanks.

At last installed backup. I will let you know the update after check. Also, deleted backup. Thanks

Hi Toufiq. Thank you for this update. We received a 3rd warning email from Siteground 5 mins ago. Please remove the 3rd backup within 3 days to avoid a suspension on our account. With thanks.

Already deleted the backup.

Hi Toufiq If there no fix to the issue, I'd rather apply for a full refund of my licence.If that possible? With thanks.

There are 2 SPPB auto updates in our backend with the same license key. Can that be linked to the issue?

Hi Toufiq We received another warning from your hosting company about our exceeded capacity. Did you create another backup. If yes, please remote it when you're done. With thanks.

After a huge investigation find out the problem. Your GK_News template occurred the problem. I just checked the page Builder page with the Joomla default Protostar Template and it works fine.

https://prnt.sc/mI3Zu381cAXA

-Thanks