SP Pagebuilder 4 - Form builder - message not sent to user - Forum | JoomShaper
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SP Pagebuilder 4 - Form builder - message not sent to user

Asked by Robby 3 years ago Last activity 3 years ago

I'm using the SP Pagebuilder 4 with the Form builder

When using the form, the mail is sent to the recipient, but there is no mail sent to the form user.

When viewing the recipient's mail, in the header is stated that the mail is sent to recipient but also to form user

Why the Form user isn't getting the mail, checked also spam but nothing there

6 replies

Ofi Khan Staff

Hello Robby

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Ofi Khan Staff

Do you get the test email from Global Configuration -> Server -> Email settings?

Robby Asked this

Hello,
I get the message from joomla that the mail is sent, but when i check my mailbox i can't find any mail, not even in my spam

Robby Asked this

Hello,
Do you have a solution for my problem?

Ofi Khan Staff

The form builder on Formulier page works fine. I have checked it.

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