Problem with form builder, email is sent but the send button does not show the success message and icon keeps "spinning" - Forum | JoomShaper
Awaiting an answer SP Page Builder

Problem with form builder, email is sent but the send button does not show the success message and icon keeps "spinning"

Asked by altraSoluzione 5 years ago Last activity 4 years ago

Hi,
I'm trying to create a contact form using SPPB Pro 3.7.11 on latest Helix Ultimate template but, using either Contact Form or Form Builder, the email is sent but the "Success" message does not appear and the spinning icon on the Submit button lasts forever.

Would you help me, please?

Thank you
Kind regards

17 replies

Muntasir Sakib Staff

Hello there,

Would you mind sharing the administrator access with us in the Hidden Content area so that we can check the issue at our end.

Thanks!

altraSoluzione Asked this

Hi, please find attached hidden info.

Muntasir Sakib Staff

Hello there,

I have checked your site. You set you mail server SMTP which caused the problem. I set it to PHP mail to prevent the problem.

Check your site now and let us know. Thanks!

altraSoluzione Asked this
5 years ago · edited

Hi, thank you for your test.
Have you reset the settings after your tests? I've found SMTP setting still there. Are you sure you posted your reply in the right thread?

I've tried setting PHP Mail in Joomla Configuration by myself but it doesn't work. Did I forget something?

Anyway, I'd prefer to use SMTP and I've already developed other sites that use SPPB's Contact Form with SMTP (same email provider and same configuration).

On these sites Submit button works properly and the "Submit Success Message" is correctly shown after the email has been sent.

So I guess there's something conflicting in this particular installation and my hope is that you, with your experience, can find what is interfering with the process.

Thank you very much
Kind regards

Muntasir Sakib Staff

Hello there,

Please check your site now. Your issue is fixed.

Thanks!

altraSoluzione Asked this

Yes, it seems it's ok.
What do I have to do to fix it on the production installation? Where was the problem?
Thank you very much.
Kind regards

Muntasir Sakib Staff

Hello there,

The problem was in the inner row section that you created in the same page. We replaced that with a single row.

That's it!

altraSoluzione Asked this
5 years ago · edited

I see.
Inner rows in pages with forms produce this kind of problems? Are you going to correct this in the next version?
Thanks!

Also, I've just realized that the same problem happens with Acymailing subscription module that you can find in the footer.

Muntasir Sakib Staff

Hello there,

Not really! There are several causes those might occur the problem, custom CSS is one of those.

In most cases, just adding inner row doesn't create any problem at all. We will look into it though in the future.

Thanks!

altraSoluzione Asked this

It's ok.
And would you be so kind as to check the same problem in the Opt-in Form (AcyMailing) at the bottom of the page, in the footer module, please?
Thank you!

Log in to reply.