Staff replied SP Page Builder

SP Page Builder not save page

Asked by Tanidis Triantafillos 3 years ago Last activity 3 years ago

Hi,

In SP Page Builder 4.0.5 I can't save the page.

Could you help me;

Joomla Version: 3.10.11 Stable
PHP Version: 7.4.33

26 replies

Tanidis Triantafillos Asked this

3 years ago

Hello,

Can someone help me?

Because the problem is quite serious. I can't modify or create new content with Page builder.

Tanidis Triantafillos Asked this

3 years ago

Please someone?

Tanidis Triantafillos Asked this

3 years ago

It has been a week and not a single one has been found to answer my serious problem.

Why are you treating me like this?

I have been paying you a subscription of $299 / year for over 4 years now.

I don't think your behavior is right.

Toufiq Senior Staff

3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Tried to open administrator panel. But, No success.

https://prnt.sc/Vmfn-MokHm2V

-Thanks

Tanidis Triantafillos Asked this

3 years ago

Try connecting via VPN.

Toufiq Senior Staff

3 years ago

Sorry, We don't have permission to use VPN. Thanks

Tanidis Triantafillos Asked this

3 years ago

I am very disappointed by your response.

You show me that you have no desire to provide any support for such a serious problem.

If I need to pay you extra money to fix my problem, you can just ask me.

Otherwise you should suggest me a solution.

1 month ago you successfully served me in a similar problem via VPN as can be seen through the relevant ticket and I even left you 2 excellent reviews.

What has changed now and you're telling me you can't log in via vpn?

If I send you a copy of the website can you fix the problem that way?

Toufiq Senior Staff

3 years ago

Can't login your administrator area. Please see the screenshot. Can you give me a akeeba backup?

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

Tanidis Triantafillos Asked this

3 years ago

Only through VPN you will be able to connect. Since you have told me that you are no longer able to connect via VPN, you can download a copy of the website backed up by Akeeba Backup from the link below.

Thanks.

Toufiq Senior Staff

3 years ago

It works fine on my end.

Also, Before update the page builder it works fine.

https://prnt.sc/7n1sPdIENARq

Download and check this akeeba backup.

Tanidis Triantafillos Asked this

3 years ago

I check your akeeba backup file.

Unfortunately it still doesn't save. As soon as I hit save, the save symbol loops endlessly but never completes saving the page. Same even if I hit save and close.

Toufiq Senior Staff

3 years ago

Did you can check it live server or localhost?

Tanidis Triantafillos Asked this

3 years ago

I check it live. I'm not using a local Server.
The live server is in Plesk.

Would you like me to give you access to the server cpanel?

Toufiq Senior Staff

3 years ago

Please check here.

http://helix-framework.org/user/efikontaxi/edit/1

Tanidis Triantafillos Asked this

3 years ago

Hello,

I connected to the demo you posted and as far as I can see I can save the pages normally via page builder.
So now it's working normally? Has the problem been fixed?

If the problem is fixed, will you send me a copy of the fixed webpage?

Toufiq Senior Staff

3 years ago

I didn't apply for any additional work. I just installed the backup on my hosting and it works fine. I think your hosting server blocked loading the resources of Page Builder scripts. Thanks

Tanidis Triantafillos Asked this

3 years ago

What should I ask the website hosting support to solve the problem?

Can you be more specific?

Would you like me to give you access to the server cpanel?

Toufiq Senior Staff

3 years ago

Simply you can ask them can you tell me the reason why it doesn't work on your site? It works localhost and another hosting server. Thanks

Tanidis Triantafillos Asked this

3 years ago

Shouldn't Page Builder also work through Plesk Hosting? It is one of the most popular hosting management environments.

Could you as builders provide technical support and connect to my server to see why on Plesk server Page Builder can't save?

The problem might have been solved if you had connected to the server in the first place to see personally what the problem is.

On the same server, the page builder in version 3.8.9 works normally, but not in version 4.

Toufiq Senior Staff

3 years ago

There is no bindings to use plesk hosting with our product. You can check it fresh Joomla and Page Builder 4. Thanks

Tanidis Triantafillos Asked this

3 years ago

I thank you for your time. I will try to find a solution.

Toufiq Senior Staff

3 years ago

Let me know the update. Thanks

Tanidis Triantafillos Asked this

3 years ago · edited

In my Server (Plesk) the problem was caused by the activation of some Mod_security (Web Application Firewall) security rules.

Mod_security is the CMS-level firewall that examines the requests made to the server and categorizes them as malicious or not.

Through Plesk's error logs, the rule is recorded as well as its ID, where the cause of the error was.

So I added a rule (ID) from the Web Application Firewall to the Security rules IDs field

ATTENTION: In case there is more than one exception, add the IDs below each other and not next to each other, no commas, no spaces.

NOTE : There is a chance that the change will appear online within 60 minutes.

Toufiq Senior Staff

3 years ago · edited

What you did on your server I don't know exactly. So, What should i do now?

Tanidis Triantafillos Asked this

3 years ago · edited

You don't need to do anything. I just posted the solution I found to help those who have the same problem.

Toufiq Senior Staff

3 years ago

Oh okay.