Hi guys,
by chance I saw your mail regarding SPPB Backend Editor - and indeed, there was already another update - 4.0.10 - installed and nothing has changed with my problems - apart from that I'm still waiting for answers from 1 week ago, from 2 weeks ago and from 3 weeks ago ...
Greetings - Marco
Hi
Thanks for contacting us and sorry for this inconvenience. Could you please give me that forum link? So that I can inform our team about it.
-Regards.
Ok I will again inform our team about it. Sorry for this inconvenience.
... we can continue to play this way dear Methaz - I get no answers to my requests from you and no one looks at the problems, so I write to the forum, get a short answer from you and nothing happens, then I write again to the forum, get a short answer from you and nothing happens, I write again to the forum, get a short answer from you and nothing happens, write to the forum, get a short answer from you and nothing happens - and so on.
But this helps neither you nor me!
Greetings - Marco
I have already forwarded it to Paul who is replying to you on your first post. Please it's better you should comment on this post so that he will reply to you.
Paul last replied to me 3 weeks ago!
What better comment for Paul to answer me?
Your support is going in circles - also on facebook I have read that many other users of SPPB also like it - very many are dissatisfied since version 4.0.8 - no answers there either.
Unfortunately, you are also not able to help further - there is no answer from you or you refer, as in this case, to a post that was also no longer answered.
If you want to be helped, then work with your users - it's frustrating to have to explain over and over again what doesn't work, then when explained what doesn't work not getting an answer as well.
At the same time you announce the following: "SP Page Builder 4's backend editor finally makes a triumphant return, but this time with something extra!"
Don't see it that way - I see that version 4.0.10 still doesn't solve my problems and those of many other users.
It's sad that many have to work with SPPB version 3.X to keep their websites administrable!
Unfortunately on facebook the same picture shows up as in the forum of Joomshaper, Kawshar Ahmed, the CEO of Joomshaper tries to deescalate.
What is the use of having to request a beta version, even via a Google form, which uses the Google account to contact without being asked, is written in the stars!
I have already tried to work with Paul - unfortunately he is, I think once due to the many problems of the SPPB version 4.0.8, temporally not able to ...
And now?
Really sorry for this inconvenience. I will again inform him as a high priority.
