@Freiherr, I agree as customers of JS when I see so many unanswered form threads it not good. I suspeect the support team is small and probably why it takes time to answer.
I am coming from Joommlashine customer which I had been for a very long time and theri custeomer support was outstanding. I even was part of there support team for a short period of time. I know they were on top of all quetions posted though there was not support during weekends.
I am comparing my experience with Joomlasshine to Joomshaper which is whjy I may come across as jaded when questiins go unanswered.
When I ask a question I alwasy look try to find the solution my self but with SP Pagebuidler I am having trouble understading how it works comapred to JoomlaShines Pagebuilder.
If I do make a post and then discovered the solution after that fact I do let support know.