I have recently notice decline in response time from Joomshaper. Anyone else notice this?
Where is Support
6 replies
Here... Days, weeks....
years, ages....
common - it was a weekend. We are humans , not bots.
What about the more critical issue with Pagebuilder I have reported we need a fix for this.
still on the list to do...
Hello,
everyone deserves free time :) but I also have to justify my work to my boss and that depends on a website. I bought the technology for this here and I wait for the answers, sometimes for weeks. Therefore, I have already compiled the unanswered questions in a new thread. But these are also still unanswered there...
@Freiherr, I agree as customers of JS when I see so many unanswered form threads it not good. I suspeect the support team is small and probably why it takes time to answer.
I am coming from Joommlashine customer which I had been for a very long time and theri custeomer support was outstanding. I even was part of there support team for a short period of time. I know they were on top of all quetions posted though there was not support during weekends.
I am comparing my experience with Joomlasshine to Joomshaper which is whjy I may come across as jaded when questiins go unanswered.
When I ask a question I alwasy look try to find the solution my self but with SP Pagebuidler I am having trouble understading how it works comapred to JoomlaShines Pagebuilder.
If I do make a post and then discovered the solution after that fact I do let support know.