Gazette Since J4 Upgrade - Settings To Template Won't Save - Question | JoomShaper
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Gazette Since J4 Upgrade - Settings To Template Won't Save

Adriaan Buys

Adriaan Buys

Template 2 years ago

I get an 'undefined error' when I want to save changes to the template configuration for example image size changes and reconfiguring of the layout builder.

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13 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117026

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Database access to check the issue? I will check & get back to you soon. 

-Thanks

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Adriaan Buys
Adriaan Buys
Accepted Answer
2 years ago #117031

Let me know if these panel details work

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117232

I think this code occurred the problem.

Header

Remove this code and check

https://prnt.sc/veiDJsDcC1ge

-Thanks

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Adriaan Buys
Adriaan Buys
Accepted Answer
2 years ago #117295

Thank you, I see you have removed the code. This is Google code, is it old code? The adds still work. I think they work with text file now. Hopefully this does not affect the adds.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117298

I think your code occurred the problem. I didn't investigate your code.

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Adriaan Buys
Adriaan Buys
Accepted Answer
2 years ago #117388

Hi Toufiq, the actual error is with the template. I can not put any code in the custom code </head> section. I have tried to add my google tag manager or facebook pixel and both immediately give me that error.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117434

Can you give me a Akeeba backup via google drive? I tried to download a backup. But, fetch back to server doesn't work.

https://prnt.sc/q8Stt7sD40Ow

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Adriaan Buys
Adriaan Buys
Accepted Answer
2 years ago #117436

Hi There Included the backup, thank you

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117438

Not JPA format. Please provide me zip file.

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Adriaan Buys
Adriaan Buys
Accepted Answer
2 years ago #117439

Ok included

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117458

It works fine in my locahost. I think your server blocked to pass header script code.

https://prnt.sc/aJzGvVM-mk0C

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Adriaan Buys
Adriaan Buys
Accepted Answer
2 years ago #117526

Thank you for all your hard work as always. The hosting company fixed it! :)

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #117595

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com

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