Class "HelixUltimate\Framework\Platform\Helper" Not Found - Question | JoomShaper

Class "HelixUltimate\Framework\Platform\Helper" Not Found

CH

Christian Haselsberger

Helix Framework 9 months ago

Hi there, look at the Problem here: https://www.appartements-rosengarten.at/de/buchen it's only on one page (including sourcerer-plugin). additionally i can not enter any page to edit them... :(

0
12 Answers
CH
Christian Haselsberger
Accepted Answer
9 months ago #118408

Any feedback here?

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #119011

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Did you install Page Builder before?

-Thanks

0
CH
Christian Haselsberger
Accepted Answer
9 months ago #119041

hi! yes Page Builder was installed before. everything worked fine...

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #119127

Please check now. Thanks

0
CH
Christian Haselsberger
Accepted Answer
9 months ago #119186

the one page works, thanks. but not the home-page: https://appartements-rosengarten.at/de/home

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #119276

FTP access, Please. Thanks

0
CH
Christian Haselsberger
Accepted Answer
9 months ago #119440

hi! of course. in hidden content. thanks!

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #119494

SFT access doesn't work. Check & let me know.

0
CH
Christian Haselsberger
Accepted Answer
9 months ago #119535

i am afraid you took the wrong host? see hidden content.... to make it sure, this is the host: appartements-rosengarten.at

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #119641

Which menu contains your home?

0
CH
Christian Haselsberger
Accepted Answer
9 months ago #119642
0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #119668

I think this issue occurred from your server. Cause, I have checked your site on my localhost and test server and it works fine in my end. Thanks

Download Akeeba backup and check it locally or another server.

0