Error Received On Import Of Layout Bundle
Lorna Guttormson
I have SP Page Builder Pro and am trying to import a layout bundle. I click on Preview then Import. I get a red error box at the bottom saying "Cannot read properties of undefined- reading 'message' ". I get the same response with any layout. In my administrator error log I get Undefined variable $is_child in /home/ottawaoc/ottawaotest.ca/oocj4/layouts/joomla/toolbar/separator.php on line 29
What I have reported so far is what was happening 2 days ago when I first reported this through email . What I get today is that when I click on import it just spins and does not return. I don't get the error message today but I don't get any import either.
ust for future use - is there not some way to attach a screenshot?
Toufiq
Accepted AnswerI have downloaded your site backup and checked on my localhost. It works fine. I think your hosting server blocked to load the Page Template.
Toufiq
Accepted AnswerHi there,
I appreciate you reaching out. I sincerely apologize for this oversight. This type of Problem occurred for the hosting causes. The main cause is memory allocation. Page Builder Page Template or section has need a memory size to be placed on your hosting. Lack of memory spaces, it cannot load properly.
-Thanks
Lorna Guttormson
Accepted AnswerI have contacted our host company and they have replied with this notice and screenshot:
I have increased it to 2GB for your domain. Here is a screenshot for confirmation: https://prnt.sc/tS4d5SxphCHz Please refer to the given knowledgebase to increase the upload size limit.
However, the error message persists.
I then increased the size to 4GB and still it does not work. This time it hangs without returning.
I have gone back to the start - signed into Joomla - no errors in error console opened components - SP Page Builder Pro and then looked at error console - and I have a message I've not seen before and I have the red error block showing on the screen mentioned before. https://ottawaotest.ca/oocj4/screenshots/Joomla%20not%20defined.png I persist and get to layouts and have this error https://ottawaotest.ca/oocj4/screenshots/Cant%20read%20undefined.png
Could you a) tell me what memory limit is needed b) try it yourself using the credentials I have sent. I see no one has tried this at your end. It would save a lot of back and forth if you could have a look.
Thank you Lorna
Toufiq
Accepted AnswerDid you change administrator access? And can you share your hosting access? Besides, I would request you to use the Page Builder 5. Thanks
Lorna Guttormson
Accepted AnswerI did not change the administrator access. It is the same on both sites as in my first hidden content - copied below. I have tested it in both sites oocj4 and oocj42 and it works.
Lorna Guttormson
Accepted AnswerI am sorry. I don't know how that happened as I checked them both before sending the note last day. I have set them both back to the ps given in the hidden content.