Error - Import Layout - Question | JoomShaper
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Error - Import Layout

VH

VG Hahnenkamm

SP Page Builder 2 years ago

Hello, I have a problem. I start creating page with a new site. I want to import a Layout Bundle and get an error. No matter which layout I choose.

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Website
https://heidenheim.hahnenkamm.de/
13 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #121349

Hello VG Hahnenkamm

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #121532

Hello, see the hidden content-field Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #121536

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #121559

how and where should i upload it? That's about 2.5 gigabytes!

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #122237

Hello? How and where should i upload it? Tha´ts about 2.5 gigabytes!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #122338

okay, share your SUPER USER access. I will take the backup from the site.

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #122346

Hello, see the hidden Content. I created a separate user with admin rights. I posted this 6 days ago.

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #123060

Hello, I still have no solution for my problem

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123066

I want to take a backup. There is no option to take it. Please allow me the required access.

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #123556

sorry, it works now

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123564

Please update to SP Page Builder 5 and then check the issue.

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VH
VG Hahnenkamm
Accepted Answer
2 years ago #124086

Ok, I updated to version 5. It works thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #124289

You are welcome 😊

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