after updating to latest pb 5.05. animations and pop-up doesn't work for older iPads
Do you know why?
look at www.stenlofman.se
br
ClaesSundberg
after updating to latest pb 5.05. animations and pop-up doesn't work for older iPads
Do you know why?
look at www.stenlofman.se
br
ClaesSundberg
Hi
Thanks for contacting us. Could you please give me a screenvideo of your issue?
-Regards.
No it´s not possible BUT
if you got to www.stenlofman.se on an ordinary win. computor and then compare the same site on an older iPad you can see the difference. No animation at all.
Before I updated PB to 5.0.6 there was no problem. I havne´t changed anything.
I have an other site under construction www.kerstinbragby.com
In the english menu go to "about me" scroll down to "read more" nothing happens. In a newer mobile or computor this works brilliant.
All happend after latest updating.
br
Claes
Could you please check this on the latest version? If it does not work please let me know.
-NOTE: Please keep a fullsite backup before doing any changes.
Nop !
I have updated both sites to 5.0.7
Still the same problem.
Can you solve it please
br
Claes
Hi,
Its working on our PC IPAD. Its working on all type of devices. I am sorry to say that we cant help you on that as its only going wrong on that specific device. You can hire a developer to see that specific device and test it/ you can try yourself to solve it via custom CSS. Maybe this blog will help you.
https://www.joomshaper.com/blog/which-line-of-css-i-have-to-edit-code-inspector-in-action
_Regards.
Hi again
As I said in the title " Old iPad"
In newer iPads, iPhones there are no problems. I have tested around on at least 5 different older iPads and iPhones - the same problem.
Many people can´t afford to by new i-devices all the time. That means a lot of people can´t see e.g "read more" at the site I showed you or experience any animations
When I first installed PB 5.0 there were absolutely no problems. Everything worked like a charm. But then after update 5.0.1-5 something happens.
There must be some miss-programming in your app.
So why should I have an app/program that doesn't work on all devices.
br
Claes
Hope you can fix it.
Could you please try the latest version of page builder? 5.0.7
Even updated both sites to 5.0.8
Same result.
Tested 6 older iPads: Same problem.
Tested 1 iPad 1½ years old: Brilliant
Tested 3 iPhones 5, 3, 3 years old - Same problem.
Tested several newer iPhones and Samsung: Brilliant
//Claes
For fun I went to your own website Joomshaper.com on an old iPad and scrolled down to "Templates" and tried to click e.g. "portfolio". Nothing happens.
Went into some demo templates - there were many empty picture holders and impossible to scroll down more then half a page.
Is it so that PB 5.0 doesn't work for older iOS?
If so, you should tell us that before buying.
//Claes
Could you please check on your old IPAD that if it has the latest version of the browser? If it does not have the latest version browser then upgrade its version then check again. Otherwise, you can check it from a different browser.
Basic.
I have tested Chrome, Safari, Firefox all with the latest version on all iPads and iPhone.
Even called some friends I know have older iPads. Same results.
I use my older iPad daily on many different web sites. No problem at all. It is only when I come to these PB web sites I have shown. And even on Joomshapers own web site.
Strange !!
If possible give me a screenshot of it, its a bug then I need to inform our DEV team so that they will fix it ASAP.
Can´t insert an image to this answer. It doesn't work ?? I thought it just was drag&drop
https://www.stenlofman.se/
Home page: The text "Sten Löfman" should come zooming up. It is not
(Look in a newer iPad how it should look like)
https://kerstinbragby.com/en/about-me
Scroll down to "read more" and click. Nothing happens.
(Look in a newer iPad how it should look like)
People are calling me now and wonder why it doesn't work
Start to be quite embarrassing
I also work with Gantry without any problem what so ever
//Claes
Give me your super admin access please. You can upload screenshot by using this
https://chrome.google.com/webstore/detail/lightshot-screenshot-tool/mbniclmhobmnbdlbpiphghaielnnpgdp
Here it comes
Allow us some time please.
Hi
Could you please mention the model+browser name of that problematic devices?
As I said earlier - a lot of iPads/iPhones of older models. I/and some friends have tested at least 5 models. My personal is an iPad mini 2 program version 12.5.7
I/we have also tested different browsers. Safari, Chrome, Firefox and Microsoft Edge, no difference.
At the forum I found a guy who had some problems with PB. He had published his web site. https://researchexperts.co.tz/
For fun I went there. There was the same problems. A lot of zooming, scrolling that didn't work (compared to newer iPads or stationary laptops, computors.)
So finally it doesn't looks like there is any problem with the websites or the devices.
It´s a bug in the PB program that can´t handle older iPads/iPhones.
Can you fix it ??
Before upgrading to PB 5.0.5 – there was no problem
//Claes
I need to inform our team, Allow me some time please.
Could you please mention which version it did work? Which version are you using before page builder 5.05?
It had to be 5.0.2 or 3
Actually I don´t know.
It was just after updating to 5.0.5 people started to call me and said that it didn't work on older apple iPad.
Ok. I need to inform our team.
Any luck ??
I have already informed them, actually they are busy with projects. I will note it down in our bug list. I hope team will solve it ASAP.
Any luck ??
Sorry I have already informed them, I hope they will fix it ASAP.
any luck?