Solved SP Page Builder

no access to sp-pagebuilder

Asked by Jens Klusmann 3 years ago Last activity 2 years ago

Hi,
trying to enter the sp page builder using the backend gives me always a result
"Your session has expired! Please login again to continue. If you reload this page, you may lose your data."
I'm using different devices (macbook / iMac) and all are running with actual softwareversions

MacOS Ventura / 13.5
Safari 16.6
Joomla 4.3.3.
SP Pagebuilder 5.0.7

everywhere the same results.

Reset the browser (safari), deleting cookies/cache etc. brings no result.

Using the frontend gives me access to the pages.

Accepted answer

Marked as the solution

Paul Frankowski Senior Staff

3 years ago · edited

In that case we need access to your Joomla 4x as Super User (or Spiderman or Thor)

I admits that this is an unusual error, so far no one has had it. Probably conflict by extra extension.

Jens Klusmann Asked this

3 years ago

Ok.

4 more replies

Paul Frankowski Senior Staff

3 years ago · edited

Hi Jens,

please change this settings in System > Global Configuration > System (Tab) > Session

Session Handler - if you have "Database" change to "Filesystem" (J4) or "PHP" (J3)
Session Lifetime (minutes) : if you have 15 - change to - 30
Then Save changes.
Then as smart webmaster use different browsers (Firefox, Chrome) to be sure, it's not a temporary Safari mood problem.

Jens Klusmann Asked this

3 years ago · edited

Hi Paul thanks for the quick response ! I changed the settings as you described :

Session Handler - if you have "Database" change to "Filesystem" (J4) 👍 or "PHP" (J3)
Session Lifetime (minutes) : if you have 15 - change to - 30 👍
Then Save changes 👍
Then as smart webmaster use different browsers (Firefox, Chrome) to be sure, it's not a temporary Safari mood problem. (new installation)

I still get the same results.

Paul Frankowski Senior Staff

3 years ago · edited

FIXED

I disabled external extension "Two Factor Authentication 2FA" that was from 2019, and not J4 ready. Please uninstall it. In Joomla core plugin this feature is already there, you don't need extra one, In particular, if it doesn't work andf create problem.

Yes, that extra (old) extension generated a problem, that's why only you had that session error.

Jens Klusmann Asked this

3 years ago

Hi Paul,
thanks a lot for your help 👍👍👍
I tried it - works just fine.
Have a nice week Thank you.
Jens

Paul Frankowski Senior Staff

3 years ago

you're welcome.

Krzysztof

2 years ago

Same issue, Joomla4
I changed to filesystem, longer session
I checked different browsers
I checked extensions that were indicated in the joomla pre-check before latest version installation.