Hello there,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

Hi, Thank you for your response. Here is access to the hidden content. Best regards.

Hi I can see a firewall protection step here...

Hi, You can use the password that I send you. Thank you. Best regards

Hi, Have you managed to connect? Do you need anything else? Thank you.

Hi,

I could log in once but session timed out and now I can't login anymore.

Best regards

Hi, Thank you. I took the necessary steps by copying and replacing the mod_menu folder from the Helix3 template into templates/shaper_spectrum/html/mod_menu. This works as a temporary fix but doesn't solve the issue for the next update of the Shaper Spectrum template. Is an update planned soon? Thank you ! Best regards.

Thanks for accepting the answer:)

Have a nice day!