When I want to add a flolder in Media Manager, I am told that the folder is added succesfully, but I can't find it. I can see the folder and the pictures in Medie via control panel. I use pageBuilder 5.1.4
Staff replied
SP Page Builder
Media Manager
11 replies
Toufiq Senior Staff
Hi there,
I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
Niels Larsen Asked this
After two days the folder appears, but when I upload new photos I can't see them in Medis Manager, but I can see them in in Media via control panel
Toufiq Senior Staff
Please provide me database access and FTP access.
Niels Larsen Asked this
hope this is what you asked for
Toufiq Senior Staff
You may forgot share database login URL. Thanks
Niels Larsen Asked this
I don't understand what you mean. I can't find any database login URL
Toufiq Senior Staff
Did you contact your hosting provider?
Niels Larsen Asked this
No. I don't know what to ask.
I asked in this forum because it's your program that makes trouble.
I have payed (I think) a lot of money for the program that dosn't work. Every time there is a upgrading there are problems. Maybe the solution is to stop paying and use an older an version of SPPageBuilder.
The original SP PageBuilder was good, and version 5 seem to be good too - if it works.
As I told you. I can't find any "database login URL", so instead of asking the same question, please tell me where I can find it.
I have asked for help at almost every upgrade, but you have never asked for "database login URL"
Toufiq Senior Staff
I just downloaded your site backup using Akeeba backup. Media upload works on front end and backend.
Niels Larsen Asked this
A very easy solotion, but also a wrong solotion because it dosn't work.
In the new year I'll return with more informations. I don't want to let SP PageBuilder to spoil my Christmas
Toufiq Senior Staff
Please check this URL & let me know.
Niels Larsen Asked this
I don't know what to check. When I open the URL I find a very nice piture. And then what?
SPPageBuilder 5.x just dosn't work for me. Another problem: when I set the columns to 4+4+4 it shows only two picture i the row.
I think I have to go back to version 4 or 3. Live is too short to work with programs that dosn't work.
Toufiq Senior Staff
Can you share a screencast video about the full scenario? Thanks
Niels Larsen Asked this
After some months where it works, the same problem appears again.
When I started to use Page Builde many years ago, I found it very useful, but the last years it seems to be most of all trouble, trouble, trouble.
Why can't you make it use?
Toufiq Senior Staff
Can you share a screencast video about the full scenario? I will share your screencast to our developer team to solve it fast. Thanks
Niels Larsen Asked this
I don't know how to make a screen video, I put a series of screenshots into a word document. I hope it can be used!
P.S. If you make any changes please tell me what you have done, because I have the same problems with two other websides.
Toufiq Senior Staff
Please make an staging site of your site and provide me login credentials to check the issue. Thanks
Niels Larsen Asked this
I've googled to find out what a "staging site" is and think I've figured it out, but how do I make one? On the web, I can only find instructions for making such a thing in Wordpress, and I use Joomla after all.
I previously sent login information, but am sending it again.
Toufiq Senior Staff
How to create a staging site
https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
- Create a subdomain from your cPanel.
- Export your existing site's database from PHPMyAdmin.
- Create a new database.
- Import the existing database to the new database.
- Update the configuration.php file.
- Go to the administrator section of the staging site.
-Thanks
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