Content Of An 5.1.9 SP Page Builder Page Disappears When Trying To Save It
Marco
Hello,
It has recently happened to me in two different installations that the content of an SP Page Builder page disappears.
I have been working with SP Page Builder for a long time and have never experienced anything like this. Possibly it has to do with the expiration of the Joomla session and the attempt to save the SP Page Builder page - the result in both cases was an empty page.
One installation is running Joomla 5.x, SP Page Builder 5.1.8, Helix Ultimate 2.0.16 and PHP 8.2.
The second installation runs under Joomla 4.3.4, SP Page Builder 5.1.9, Helix Ultimate 2.0.17 and PHP 8.1.
The first installation is a test site, so it wasn't really a problem - page was recreated, done.
With the second installation - a Joomla installation that has been running since Joomla 3.x and SP Page Builder 3.x and never had this problem (with version 4.0.8 of course other problems), it happened for the first time after upgrading from SP Page Builder 4.0.8 to 5.1.9.
I experienced the problem live during the first installation, but during the second installation I only saw the end result - a blank page.
The person who edited the page described the process like this after we talked about saving immediately after changes: "I always save immediately, only if it takes longer than about half a minute to confirm the save, I usually let it run because then I have to do something else again."
So I can't say for sure - what could be the reason?
Regards - Marco
Marco
Accepted AnswerI have now tried to understand this again - it seems that saving the page can take quite a long time - but sometimes it doesn't, then it works quite quickly.
This may (also) be due to the load on the provider's systems
We had quite a few hidden add-ons on this page, which have been removed.
This page is the start page of our website, where it would of course be unpleasant if only a blank page was displayed.
After relatively excessive editing of the page today, the problem no longer occurred - saving can, as already described, take quite a short time, but also quite a long time - even minutes!
I will continue to monitor this and get back to you if necessary.
Rashida Rahman
Accepted AnswerHi there!
Thanks for sharing your experience with us.
Yes, speed depends on so many criterias, and mostly depends on the server side and contents though.
Wish you good luck!
Peter Dowse
Accepted AnswerThis is also n ongoing issue we have found.
It's now at the point where we take exports of all the pages we work on - because the system rendomly removes all the addons on the page and leaves it blank.
I hope this issue get's fixed soon.
Peter Dowse
Accepted AnswerGuys - this has been an ongoing issues for over a year now - can you PLEASE get this fixed.