Unable to configure instagram addon - Forum | JoomShaper
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Unable to configure instagram addon

Asked by Laurent 2 years ago Last activity 2 years ago

Hi,

I try to configure instagram addon but does not work.
I have followed all the steps described in your documentation.
On facebook side, the app has been correctly created.
But from website backend, when I click on GENERATE TOKEN, then the facebook popup login appears.
I type my facebook credentials and then I get this error : https://prnt.sc/do7fApqYB2r_

Any idea why?

Thanks
L.

Accepted answer

Marked as the solution
Ofi Khan Staff

I have used my access token and it seems to be working. Please check this page (shared in the hidden content). Go to your Facebook developer app and follow my previous comment.

Laurent Asked this

ok I check this out asap
thanks

5 more replies

Ofi Khan Staff

Hello Laurent

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Laurent Asked this

ok done
see Hidden Content area.
widget is on home page.

Laurent Asked this

ok this URL has been added.

Laurent Asked this

any news please?
ticket opened 1 month ago....

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