Unable To Configure Instagram Addon - Question | JoomShaper
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Unable To Configure Instagram Addon

Laurent

Laurent

SP Page Builder 1 year ago

Hi,

I try to configure instagram addon but does not work. I have followed all the steps described in your documentation. On facebook side, the app has been correctly created. But from website backend, when I click on GENERATE TOKEN, then the facebook popup login appears. I type my facebook credentials and then I get this error : https://prnt.sc/do7fApqYB2r_

Any idea why?

Thanks L.

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7 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #146444

I have used my access token and it seems to be working. Please check this page (shared in the hidden content). Go to your Facebook developer app and follow my previous comment.

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Laurent
Laurent
Accepted Answer
1 year ago #146465

ok I check this out asap thanks

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #141483

Hello Laurent

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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Laurent
Laurent
Accepted Answer
1 year ago #141963

ok done see Hidden Content area. widget is on home page.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #142024

Please add this link (in the hidden content) in the below settings of your Facebook app.

https://prnt.sc/oVCXIDwinOMl

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Laurent
Laurent
Accepted Answer
1 year ago #142085

ok this URL has been added.

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Laurent
Laurent
Accepted Answer
1 year ago #146433

any news please? ticket opened 1 month ago....

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