No upload of mp4 video possible - Forum | JoomShaper
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No upload of mp4 video possible

Asked by Kinastowski 2 years ago Last activity 2 years ago

Hello,
I am running SPPB 5.2.3 and I try to use the video AddOn. I cannot upload my mp4 video via media manager to path video. If I do the upload there is a green sign whitch tells my "File uploaded successfully" but the thumbnail is not showing and I have no access. If I look via ftp into the folder media/videos/<date>
the is no mp4 file available.
With images there is no problem.
Can you give me some help?
Best Regards

1 reply

Ofi Khan Staff

Hello Kinastowski

Please take a full site backup and check on your localhost. The issue might be on your hosting provider.

Best regards

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