Solved SP Page Builder

MP4 Video does not play in SPPB 6.1.0

Asked by Francois Barnard 1 year ago Last activity 1 year ago

Hi

I am revamping an existing blog which has been running since 2019. I have ugraded its Joomla, Helix Ultimate and SPPB several times, and it is now on Joomla 5.3.4, Helix Ultimate 2.2.1 and SPPB 6.0.0. In this format, a MP4 video below one of the articles works perfectly.

However, now that I have upgraded the site to Joomla 6.0.0, Helix Ultimate 2.2.1 and SPPB 6.1.0, the video does not play.

I am sure it might just be a minor adjustment or something, but I cannot find it. Do you have any ideas how I can fix it?

Regards,

J. Francois Barnard

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
1 year ago

Please check now. You video url was not correct.

Francois Barnard Asked this
1 year ago

Thank you so much! How can one miss that! :-)

Atick Eashrak Shuvo Staff
1 year ago

You're very welcome! It happens to the best of us — glad it’s sorted out now.

1 more reply

Atick Eashrak Shuvo Staff
1 year ago

Hello Francois Barnard,

Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing.

To help me investigate why the MP4 video isn't playing in SPPB 6.1.0, could you please provide temporary administrative access to your site? This will allow me to thoroughly examine the configuration and identify the cause.

Before you do, I strongly recommend creating a full backup of your site to ensure data security.

Looking forward to your response.

Best regards

Francois Barnard Asked this
1 year ago

Hi

Thank you for reaching out to me. You can log in with the credentials saved below.

Regards,

Francois

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