where is the support

Ofi Khan Staff

5 years ago

Hello herbert lee

What is your issue, please?

Best regards

Paul Frankowski Senior Staff

5 years ago

Hi,
you are asking about location or what?

Don't forget that we may have different time zone that you have.

HL

herbert lee Asked this

5 years ago

i got sp page pro and recieved this error
Options Help
×
Warning

JInstaller: :Install: Error SQL Duplicate column name 'catid'

Extension Update: SQL error processing query: DB function failed with error number 1060
Duplicate column name 'catid'

SQL =
ALTER TABLE #__sppagebuilder ADD catid int(10) NOT NULL AFTER published;
×
Error

Error installing component

two days ago

Paul Frankowski Senior Staff

5 years ago

Please share access to your Joomla Admin area.
And to FTP if possible.

BTW

1. What PHP version you use? We support only 7.x series, PHP 8 not yet!
2. What MySQL(i) version you use?

HL

herbert lee Asked this

5 years ago

Here it is

Paul Frankowski Senior Staff

5 years ago

To be honest I installed SP Page Builder Pro 3.7.9 -- without any problems nor error messages.

Paul Frankowski Senior Staff

5 years ago

BTW

Update LiteSpeed Cache plugin, the current version is 1.4.0, and you have old 1.3

HL

herbert lee Asked this

5 years ago

i have updated the sp page builder pro, but i have to update it 2 or 3 times a day.

Paul Frankowski Senior Staff

5 years ago

i have updated the sp page builder pro, but i have to update it 2 or 3 times a day.

Sorry I don't understand - what you have to update so often?

If you have installed a new version - you don't have to install again and again!

HL

herbert lee Asked this

5 years ago

i have to; becuase when im prompted to update says i have 3.62 installed and saying 3.7.9 is avialible for install that is why i keep installing it 2 or 3 times a day