Where is The Support - Question | JoomShaper

Where is The Support

HL

herbert lee

SP Page Builder 3 years ago

where is the support

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12 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #12765

Hello herbert lee

What is your issue, please?

Best regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #12770

Hi, you are asking about location or what?

Don't forget that we may have different time zone that you have.

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HL
herbert lee
Accepted Answer
3 years ago #12857

i got sp page pro and recieved this error Options Help × Warning

JInstaller: :Install: Error SQL Duplicate column name 'catid'

Extension Update: SQL error processing query: DB function failed with error number 1060 Duplicate column name 'catid'

SQL = ALTER TABLE #__sppagebuilder ADD catid int(10) NOT NULL AFTER published; × Error

Error installing component

two days ago

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #12860

Please share access to your Joomla Admin area. And to FTP if possible.

BTW

  1. What PHP version you use? We support only 7.x series, PHP 8 not yet!
  2. What MySQL(i) version you use?
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HL
herbert lee
Accepted Answer
3 years ago #12861

Here it is

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #12880

To be honest I installed SP Page Builder Pro 3.7.9 -- without any problems nor error messages.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #12881

BTW

Update LiteSpeed Cache plugin, the current version is 1.4.0, and you have old 1.3

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HL
herbert lee
Accepted Answer
3 years ago #13913

i have updated the sp page builder pro, but i have to update it 2 or 3 times a day.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #13939

i have updated the sp page builder pro, but i have to update it 2 or 3 times a day.

Sorry I don't understand - what you have to update so often?

If you have installed a new version - you don't have to install again and again!

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HL
herbert lee
Accepted Answer
3 years ago #14031

i have to; becuase when im prompted to update says i have 3.62 installed and saying 3.7.9 is avialible for install that is why i keep installing it 2 or 3 times a day

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #14198

Indeed - that's weird. I will check.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #14203

It was problem with Joomla cache, nothing more. You had the last version of SPPB installed.

Yes, I fixed it already.

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