Website Not Working After Kickstart.php .jpa File Site Restore - Question | JoomShaper

Website Not Working After Kickstart.php .jpa File Site Restore

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Tim Snellings

Template 2 years ago

I performed a complete restore from a .jpa backup. My site at nettop.com is showing the following error:

Attempted to load class "Helper" from namespace "HelixUltimate\Framework\Platform". Did you forget a "use" statement for another namespace?

I've tried some of the fixes I've read in the forum, but still getting this error. I've running on php 8.0 and I'm using the Themis template in Joomla 4

Thanks for your help, Tim

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3 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #141595

Hi Tim,

On your place I would try to reinstall Helix Ultimate plugin using a new version.

https://www.joomshaper.com/downloads/template?search=helix

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Tim Snellings
Accepted Answer
2 years ago #141714

I would like to do that, but when I go to nettop.com/administrator I get the following error: "An error has occurred. 0 Class "Joomla\Plugin\System\Skipto\Extension\Skipto" not found" so I am unable to access the plugins install page. Do you have a direct link that might work? I tried going to /administrator/index.php?option=com_plugins but get the same error.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #141727
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