Video problems - Forum | JoomShaper
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Video problems

Asked by OHL 2 years ago Last activity 2 years ago

I have two problems when trying to get a video at the website I'm building right now:

  1. When using local video (MP4) I can upload a video, it gives a message that it is uploaded (I also tried through FTP) but then it is not found in the Media Manager. I look in Folders - Video and it only shows 1 of the 3 videos in there.

  2. When using Vimeo video I get red padding/margin above and under it. I want the video to start directly under the menu and keep that also when wathcing at tablet or phone.

My video has a strange size, 2048x858 pixels. I assume that should not be a problem.

3 replies

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Toufiq Senior Staff
2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

OHL Asked this
2 years ago

Thank you for willing to check this problem. Site is a bit slow at the moment, my provider is working on it. If it gives problems, please check in a few hours.

OHL Asked this
2 years ago

Please try again

Toufiq Senior Staff
2 years ago

Please check this URL.

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