Template Style Error - Question | JoomShaper

Template Style Error

DA

Dina Abramson

SP Page Builder 1 year ago

When I am logged into the backend and go to Templates > Styles > Investa Default > Template Options I get the error you see in the attached screenshot. The site works as expected and I can edit the Helix settings but this error tells me there is something wrong with the template or pagebuilder What is needed to correct this? Thanks! https://www.accountantswebdesign.us/images/helix.jpg

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10 Answers
DA
Dina Abramson
Accepted Answer
1 year ago #148108

I also get the same error when I try to edit a SP Simple Portfolio: Items in pagebuilder and have no way of editing the page.

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DA
Dina Abramson
Accepted Answer
1 year ago #148126

any updates on why there are these errors?

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DA
Dina Abramson
Accepted Answer
1 year ago #148258

2 days and no response.... ??????

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #148395

Hello Dina Abramson

Please disable Admin Tools plugin and then check your issue.

Best regards

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DA
Dina Abramson
Accepted Answer
1 year ago #148499

Now I get 0 Failed to parse time string (273790702722-12-21T17:42:55+00:00) at position 11 (2): Double date specification

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DA
Dina Abramson
Accepted Answer
1 year ago #148732

No response still????

Can someone look into why I get this 403 message and why the formatting is screwed up on the template options page?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #149573

Apology for the delay. Where do you get this error? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

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DA
Dina Abramson
Accepted Answer
1 year ago #149577

When I installed the template, the shaper_helixultimate template was not installed as part of the package, even though PageBuilder is installed. The problem was when I went into Templates: Styles (Site) > investa - Default > TEmplate Options the control menu on the left of the screen was not presenting properly. When I installed the shaper_helixultimate template and worked through it to set up the site, the menu was fine and the 403 error disappeared. There is something wrong with the template or maybe it is the process of installing the template and not including the shaper_helixultimate template that is at fault. See the screen shot of the template at https://www.accountantswebdesign.us/screenshot.jpg

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #149675

Please follow this documentation steps. Hopefully, it will be solved.

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