We are having an issue where items are greyed out saying "pro" while on the pro version with the license key installed.
Staff replied
SP Page Builder
Items greyed out and listed as "Pro" on Pro version
11 replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us. Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close. Then Clear your Joomla and Browser cache and check again.
-Regards.
sdlsites Asked this
License key and email address are up to date.
Mehtaz Afsana Borsha Staff
Could you please check? I cant access your site. Is this still showing pro on that? . Please make sure you have used the correct License key and email address. Your License Key is located in your Dashboard.
sdlsites Asked this
Mistyped URL. Please see notes
It updates without a problem and the license is there.
Mehtaz Afsana Borsha Staff
Hi
I have checked your issue. These addons are not SPPB addons. Its maybe third party addons. That's why you can not use it after inserting license key. You have to contact with that third party addons provider.
sdlsites Asked this
Call to action, blockquote, drop cap, and social likes are absolute SPPB add-ons.
Here it is in SPPB3: https://prnt.sc/DB9yZbFfcomM
We did not install anything other the SPPB and they were there in 3 but greyed out in 5. It was part of the fresh install of SPPB3 that I just did to test this.
Mehtaz Afsana Borsha Staff
Could you please mention your template? We also have some template specific addon.
sdlsites Asked this
The template is Helix Ultimate. Just the stock blank template.
Mehtaz Afsana Borsha Staff
Hi
I have talked with our team and they said
These addons are mostly not supported, all those same features you can find in Feature addon. Please use it instead.
CTA was used in older versions of SPPB only, and now it may not work. Just during SPPB updates installer couldn't delete them.
You might remove the addons from the files. Or uninstall and then install SPPB.
NOTE: Make sure you have a full site backup before making any changes.
sdlsites Asked this
Would uninstalling affect all of the existing pages and media?
How would we remove the add-ons from the files?
Mehtaz Afsana Borsha Staff
I think if you dont have any issue you can then keep that addons here. It will not affect your site. And if you want to uninstall then install the page builder it should not affect your site. But still for your site security you can keep a full site backup before making any changes.
sdlsites Asked this
Deleting pagebuilder and reinstalling seemed to fix this. The issue is that we build and manage sites for customers and when they log in and see that, they question why we aren't using the correct version.
sdlsites Asked this
I deleted and reinstalled, but when it reinstalled, all of the SPPagebuilder Site Modules that were created were gone and didn't come back when pagebuilder was reinstalled. I need to get rid of those add-ons without having to redo all of the site modules that were built with the Pagebuilder modules. Do you have a suggestion?
Mehtaz Afsana Borsha Staff
You can try one thing but please make sure you have a full site backup.
Go to your template file --> componenets --> comsppagebuilder --> addons --> find that addons folder and remove it.
It may works. But please make sure you have a site backup for your site security.
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