Page Builder Pro Not Always Saving - Question | JoomShaper

Page Builder Pro Not Always Saving

DL

Donal Lyne

SP Page Builder 1 year ago

Hi,

since we updated to SP PBPro 5.2.7 on J4.4.1 (PHP 8.2.16), we are having real difficulties using it.

Changes we make aren't being saved, or appear to be saved for a while, and then disappear. The behaviour is different for different users, and inconsistent.

As an example, my colleague created a PBPro module, and added an accordion. She saved it and previewed it fine. Now, when she goes back in to edit the module, it is blank. I can see her work though. I asked her to try another browser in case of cache issues, and it was the same. I thought it might be linked to her Joomla back end account, so I logged in as her, and I can see the work. We cleared cache (in Joomla and in browser) and it was all still the same.

We really need this fixed, as we are unable to currently use PBPro without fear of losing all of our work.

Thanks, Donal

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1 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #150814

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide FTP access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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