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SP pagebuilder issues following Joomla!/SP Pagebuilder update

Asked by Fred 2 years ago Last activity 2 years ago

Hi!
I recently upgrade Joomla! 3 to 4 and SP pagebuilder 3.x to 5.x . I am now facing a huge amount of issues making my work impossible (really). Here they are:

  • Page cache: I added the recommanded .htaccess cache control headers and so on, disabled Joomla! cache and everything I could find. Unfortunately I have an old version of any page (mainly tried with Home page though) always coming up when editing, while the currently displayed/front-end page is correct. And so I need to re-edit the whole page re-adding the changes I did over the past 2-3 days because they inevitably come back (same problem in Firefox or Chrome). At some points it happens the page editing cache has been refreshed and I am really editing the page being displayed but then the next days it reverts to a 3-4 days old page - apparently always the same version.
  • Adding Joomla! module: new module simply never appear listed while listed module are any module, not necessarily the ones in PageBuilder position
  • Pagebuilder Settings change all the time randomly, sometime in dev more, sometimes in production, with different page witdh sometimes with Google API key (I have none so never entered any) sometimes none etc... it's just always changing. I save close and come back to it, nothing has changed. Sometimes I start my day, open the settings and it's totally different even with some parameters I never entered.

I am getting SP Pagebuilder through a 3rd party template provider with pretty good support but it's now been too long and too complicated so I purchased a subscription to get responses on those critical issues.

Thank you for your help in advance.
Fred

6 replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Fred Asked this

Sure. I'm adding the logging details in the hidden box. Thank you.

Fred Asked this

Note that for exemple the home page has the 2nd section always in the wrong (blue color IIRC) instead of white, the 1st section (sliders) has read more which it shouldn't have, the testimonial removes the photo and the styling. Those are easy to track changes which get reset all the time.
Thank you

Toufiq Senior Staff

I have creaded a demo page and it works fine. Please check now and let me know.

Note: There was free version of Page Builder. Now i have installed pro version.

Fred Asked this

well.. no? I think you didn't test what I was reported at all. Old content coming back all the time cannot show on a new page can it?
Also I try to add a Joomla! module and for exemple Latest New Enhanced module is nowhere to be found even if it's published and in the Pagebuilder section.
Did you check the settings as well?

Toufiq Senior Staff

Please watch the video.

Fred Asked this

Wow.. ok. So I tried with your user and it didn't work either. I then tried in incognito mode and it worked. I'll go over the other issues and see what works and not now.
Thank you.

Toufiq Senior Staff

Sure! Let me know if you have further any questions. Thanks

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