QuickStart Install Errors - Question | JoomShaper

QuickStart Install Errors

JD

James Donaldson

Template 1 year ago

I've downloaded the Quickstart file for the Newsberg template and am trying to install it on XAMPP on a Windows 11 machine. I extract the Quickstart file into htdocs directory and bring up the Joomla install page. I'm able to complete the Setup Login Data and SetupDatabaseConnection sections, but when I attempt the Joomla Install I first receive an error saying MySQL has gone away. XAMPP shows MySQL still running with no issues and no errors in the log. A second attempt at the Joomla Install fails with the error 'The installation process has failed." I'm not sure where to look for errors/logs. Thanks for any help you can provide.

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10 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163413

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I would request you to try to install it on your staging server. If you found problem, please let me know. I think your xampp server occurred the problem.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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JD
James Donaldson
Accepted Answer
1 year ago #163879

I dropped and reinstalled my xampp server and retried the Quickstart install which failed again with the same error (The installation process has failed). I then dropped and reinstalled my xampp server and downloaded the vanilla joomla 4.4.5 stable release. I was able to install joomla 4.4.5 on my xampp server with no issue. So it seems that the problem lies with your Quickstart package. Please assist in getting this resolved.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163973

Download the Akeeba backup and install this backup as like Quickstart installation process.

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JD
James Donaldson
Accepted Answer
1 year ago #166123

Hi, Sorry, haven't been able to work on this for awhile. Following up on your last response, I'm not clear what you're asking me to do. Do you want me to do the install of Akeeba backup on a new installation of my xampp server (the same way I was trying to install your Quickstart)?
Thanks, Jim

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #166190

Yes, You are right. Please do it and let me know the result. Thanks

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JD
James Donaldson
Accepted Answer
1 year ago #166125

Hi, While waiting to hear back from my last question, I went ahead and did a clean install of my xampp server, then downloaded and unzipped the Akeeba Backup Quickstart. From my browser, I was able to access the Akeeba Backup index.php page with no issues. Thanks, Jim

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #166191

You can work with this backup. I hope no problem will be in future. Thanks

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JD
James Donaldson
Accepted Answer
1 year ago #166332

Can you provide the Administrator password?

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JD
James Donaldson
Accepted Answer
1 year ago #166347

Hi, I'll need the Admin password to use this restore. Please provide.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #166423

Please check the hidden content.

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