When I want to make a purchase and pay with Paypal it gives me this
Awaiting an answer
EasyStore
paypal
13 replies
Toufiq Senior Staff
Hi there,
Thank you for bringing this issue to our attention. I apologize for the inconvenience you're experiencing when trying to make a purchase using PayPal with our JoomShaper EasyStore extension.
This error message typically indicates a problem with the PayPal integration. Here are a few steps you can take to troubleshoot the issue:
Check PayPal Configuration: Ensure that your PayPal credentials (API username, password, and signature) are correctly entered in the EasyStore settings.
Test Mode: If you are using PayPal's sandbox (test) mode, make sure that it is enabled properly. Conversely, if you are using the live mode, ensure that the sandbox mode is disabled.
SSL Certificate: Verify that your website has a valid SSL certificate installed, as PayPal requires a secure connection for transactions.
mod_security: Disable mod_security temporarily on your hosting server to see if it resolves the issue, as it can sometimes block PayPal’s responses.
Update Extensions: Make sure that your JoomShaper EasyStore extension and Joomla are up to date with the latest versions.
Server Logs: Check your server logs for any errors related to PayPal transactions.
If you continue to experience problems after these steps, please let us know. We are here to help and will work to resolve this issue as quickly as possible.
Thank you for your patience and cooperation.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Stuart Clark
I get this error message too when trying to use PayPal!
Check PayPal Configuration: Ensure that your PayPal credentials (API username, password, and signature) are correctly entered in the EasyStore settings.
There IS NO OPTION for API username, password & signature within the EasyStore Paypal plugin! The only option is email address - for which I have entered the sandbox email address supplied by Paypal in their Application page.
This issue clearly needs more looking into by JoomShaper and DOCUMENTATION UPDATING if it is incorrect!
Toufiq Senior Staff
You should use Merchant Email address whe your site production mode.
Stuart Clark
In PRODUCTION mode, yes; but NOT when in SANDBOX mode.
Or, does SANDBOX mode simply NOT WORK in EasyStore???
Toufiq Senior Staff
Update: EasyStore latest version released. Please check. Thanks
Toufiq Senior Staff
Sandbox mode is a testing environment provided by PayPal that allows developers to test the integration and functionality of PayPal's payment system without processing actual transactions. I think now it's clear.
Stuart Clark
Still broken!
Toufiq Senior Staff
Are you talking about the guest user functionality? If yes, can you provide me administrator access to check the issue?
Toufiq Senior Staff
Sanbox mode for testing purposes. Before going to production mode user checked the function works or not that's why paypal introduce the sandbox mode.
Stuart Clark
@Toufiq - Once again you've completely missed the point of the issue!
I'm perfectly aware of what Sandbox mode is for and how it works.
WHAT DOESN'T WORK IS THE EASYSTORE PAYPAL PLUGIN - You need to help us customers get this working!!!
SO - Please explain PROPERLY how the EasyStore PayPal plugin is supposed to be configured, in both LIVE and SANDBOX modes (they will be different) and then help your customers when we tell you the plugin DOES NOT WORK!
Stuart Clark
Really??? - I never knew that! <-- That's called sarcasm from your ridiculous answer!
NOW - Give ME a SENSIBLE ANSWER
HOW is the PayPal payment plugin meant to be configured, in SANDBOX mode, to TEST IT WORKS???
Stuart Clark
@Toufiq - Once again you've completely missed the point of the issue!
I'm perfectly aware of what Sandbox mode is for and how it works.
WHAT DOESN'T WORK IS THE EASYSTORE PAYPAL PLUGIN - You need to help us customers get this working!!!
SO - Please explain PROPERLY how the EasyStore PayPal plugin is supposed to be configured, in both LIVE and SANDBOX modes (they will be different) and then help your customers when we tell you the plugin DOES NOT WORK!
Toufiq Senior Staff
Here is the documentation.
https://www.joomshaper.com/documentation/easystore/paypal-integration-in-easystore
Stuart Clark
@Toufiq
And here we go again!!!
In SANDBOX mode - THOSE INSTRUCTIONS DO NOT WORK
Toufiq Senior Staff
Do you have sanbox account of PayPal?
Stuart Clark
Obviously! (you can't not have a sandbox account(
Do you know how PayPal works at all?
Toufiq Senior Staff
Can you provide me your site administrator access to check the issue?
- I wanna check sandbox issue
Stuart Clark
You've got the login details. we've had that conversation lots of times!
Currently it is set to try LIVE transactions to prove that TOO IS BROKEN!
FEEL FREE TO CONFIGURE EASYSTORE TO WORK WITH PAYPAL SANDBOX ON MY SITE!
Toufiq Senior Staff
I didn't retain your login credentials.
Stuart Clark
You have access to them. don't lie!
Stuart Clark
Here's a hint - you've not provided ANY documentation about the PAYPAL settings needed for EasyStore to talk to and receive info to/from Paypal.
fabiana Asked this
Could you help me solve the problem?
Toufiq Senior Staff
Can you provide me administrator access to check the issue?
Stuart Clark
I'm afraid I don't know the answer. Im trying to get @Toufiq to take this request seriously!
Toufiq Senior Staff
I am serious that's why i wanna check your issue. If you are interest i can join with you via anydesk.
Stuart Clark
You've got access to the admin credentials for my site. Log in there and see if it works!
fabiana Asked this
sent
Toufiq Senior Staff
Can't open your administrator URL.
Toufiq Senior Staff
Are you there?
Toufiq Senior Staff
I am waiting for your response.
fabiana Asked this
try now
Toufiq Senior Staff
You didn't install latest update version.
Toufiq Senior Staff
Use this URL to get existing guest order id new URL.
Toufiq Senior Staff
Give me time to check paypal issue.
Toufiq Senior Staff
You need to follow this URL of PayPal. Your current currency doesn't accept PayPal transaction.
supported currency.
https://developer.paypal.com/docs/reports/reference/paypal-supported-currencies/
Stuart Clark
@Toufiq
Once again, IGNORING or COMPLETELY MISUNDERSTANDING the questions!
PayPal needs configuration on their site to understand how to interact with EasyStore. JoomShaper HAVE NOT PROVIDED THAT INFORMATION so there is NO WAY PayPal will ever work!
PROVIDE PROPER DOCUMENTATION FOR CONFIGURING YOUR PRODUCTS
Toufiq Senior Staff
PayPal needs configuration on their site to understand how to interact with EasyStore. JoomShaper HAVE NOT PROVIDED THAT INFORMATION so there is NO WAY PayPal will ever work!
We will improve our documentation as soon as possible.
Stuart Clark
Until you bother to do that - unless a customer can guess what settings PayPal needs - you have released an UNUSABLE product!
YET ANOTHER REASON WE ALL NEED A REFUND
Stuart Clark
TIMESCALE needed for accurate PayPal documentation
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