Hi there,

Thank you for bringing this issue to our attention. I apologize for the inconvenience you're experiencing when trying to make a purchase using PayPal with our JoomShaper EasyStore extension.

This error message typically indicates a problem with the PayPal integration. Here are a few steps you can take to troubleshoot the issue:

Check PayPal Configuration: Ensure that your PayPal credentials (API username, password, and signature) are correctly entered in the EasyStore settings.

Test Mode: If you are using PayPal's sandbox (test) mode, make sure that it is enabled properly. Conversely, if you are using the live mode, ensure that the sandbox mode is disabled.

SSL Certificate: Verify that your website has a valid SSL certificate installed, as PayPal requires a secure connection for transactions.

mod_security: Disable mod_security temporarily on your hosting server to see if it resolves the issue, as it can sometimes block PayPal’s responses.

Update Extensions: Make sure that your JoomShaper EasyStore extension and Joomla are up to date with the latest versions.

Server Logs: Check your server logs for any errors related to PayPal transactions.

If you continue to experience problems after these steps, please let us know. We are here to help and will work to resolve this issue as quickly as possible.

Thank you for your patience and cooperation.

Best regards,

Toufiqur Rahman (Team Lead, Support)

I get this error message too when trying to use PayPal!

Check PayPal Configuration: Ensure that your PayPal credentials (API username, password, and signature) are correctly entered in the EasyStore settings.

There IS NO OPTION for API username, password & signature within the EasyStore Paypal plugin! The only option is email address - for which I have entered the sandbox email address supplied by Paypal in their Application page.

This issue clearly needs more looking into by JoomShaper and DOCUMENTATION UPDATING if it is incorrect!

Sanbox mode for testing purposes. Before going to production mode user checked the function works or not that's why paypal introduce the sandbox mode.

Really??? - I never knew that! <-- That's called sarcasm from your ridiculous answer!

NOW - Give ME a SENSIBLE ANSWER

HOW is the PayPal payment plugin meant to be configured, in SANDBOX mode, to TEST IT WORKS???

@Toufiq - Once again you've completely missed the point of the issue!

I'm perfectly aware of what Sandbox mode is for and how it works.

WHAT DOESN'T WORK IS THE EASYSTORE PAYPAL PLUGIN - You need to help us customers get this working!!!

SO - Please explain PROPERLY how the EasyStore PayPal plugin is supposed to be configured, in both LIVE and SANDBOX modes (they will be different) and then help your customers when we tell you the plugin DOES NOT WORK!

@Toufiq

And here we go again!!!

In SANDBOX mode - THOSE INSTRUCTIONS DO NOT WORK

Here's a hint - you've not provided ANY documentation about the PAYPAL settings needed for EasyStore to talk to and receive info to/from Paypal.

Could you help me solve the problem?

sent

try now

@Toufiq

Once again, IGNORING or COMPLETELY MISUNDERSTANDING the questions!

PayPal needs configuration on their site to understand how to interact with EasyStore. JoomShaper HAVE NOT PROVIDED THAT INFORMATION so there is NO WAY PayPal will ever work!

PROVIDE PROPER DOCUMENTATION FOR CONFIGURING YOUR PRODUCTS

Until you bother to do that - unless a customer can guess what settings PayPal needs - you have released an UNUSABLE product!

YET ANOTHER REASON WE ALL NEED A REFUND

TIMESCALE needed for accurate PayPal documentation