Solved SP Page Builder

Issue of Media

Asked by Osho Nisarga Foundation 2 years ago Last activity 2 years ago

There is this weird issues since the begining which I thought of submitting it here.
But it has become more annoying so I have to do it.

Are you aware that images that upload through media link does not show in the list of recent images when you try to add image on SPPB Page? Due to this everytime I have to go to "Folder" to find the image and this is pretty much annoying.

Second issue is that, when try to insert/replace image on some addon on SPPB, a windows pop-up where the recent images are not showing, when cliced on "Folders" to find image, the windows gets freeze.

Third issue is that whenever new image is uploaded, it gives this error - "Cannot use object of type Joomla\CMS\Object\CMSObject as array" See the screenshot - https://nimb.ws/0zR41dQ

I expect a prompt response with solutions to these 3 issues.

Thank you.

Regards,

Rahi

Accepted answer

Marked as the solution

Toufiq Senior Staff

2 years ago

Update: Joomla stores media exclusively in a directory, while Page Builder stores media both in a directory and in the database. This is why media uploaded through Page Builder can be searched, but media from Joomla cannot be searched within Page Builder. Unfortunately, it is not possible to search Joomla media attachments directly through the Page Builder.

30 more replies

Osho Nisarga Foundation Asked this

2 years ago

One more issue #4, When you search, you can't find the image which is there in the collection.

ssnobben

2 years ago

And now the slider for images doesnt show up either hmm whats going on? The slider works but the images are not loaded...

Toufiq Senior Staff

2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Osho Nisarga Foundation Asked this

2 years ago

Hi Toufiq,

Sharing login details here.
Please do the needful.

Thank you.

Regards,

Rahi

Toufiq Senior Staff

2 years ago

I don't know what happening on your site. I can't login your site.

Osho Nisarga Foundation Asked this

2 years ago

That is a weired issue of Atumn Admin Template.
Anyway I have shared the login of other website which has same issues.

Toufiq Senior Staff

2 years ago

Don't forget to share FTP access.

ssnobben

2 years ago

I got these issue when doing the updates of SP Pagebuilder and Helix Ultimate with Joomal 5.1.2

I solved the problem by start all over again and create a new slider scrapping the old one that have overwritten files when updating

cheers!

Toufiq Senior Staff

2 years ago · edited

You are currently using a third-party admin dashboard template, which is why the Page Builder feature is unavailable. Once you switch back to the default dashboard template, the Page Builder and media will function correctly. However, please note that the Joomla media issue is not related to our products.

Note: Can i download a backup of your site to check on my localhost?

Osho Nisarga Foundation Asked this

2 years ago

Hi Toufiq,

I have recently changed the dashboard template becaue there is an another issue of css not loading on admin side. Mentioned media issues are there since a long time. You can check by yourself by switching the template of dashboard. Yes you can download the backup but pls make sure that you maitened the data privacy.

ssnobben commented he had the same issue and he suggested to redo who sliding and image addons but that will be a long work.

Please provide the solution.

Toufiq Senior Staff

2 years ago

Provide me FTP access.

Osho Nisarga Foundation Asked this

2 years ago

Shared...
I checked and it is working.

Toufiq Senior Staff

2 years ago

I wanna download your site Akeeba backup to check the issue on my localhost. But, i couldn't see this path when i check from the FTP.

Osho Nisarga Foundation Asked this

2 years ago

Sharing the same backup file here.

Toufiq Senior Staff

2 years ago

Please check your end using this FTP access. There is no directory found that you mentioned.

Osho Nisarga Foundation Asked this

2 years ago

Please download from the link.

Toufiq Senior Staff

2 years ago

I will check it by tomorrow. Thanks

Osho Nisarga Foundation Asked this

2 years ago

Ok, I will wait.
Thx

Toufiq Senior Staff

2 years ago

Disabled this plugin and it works fine now.

System - Regular Labs Library

Osho Nisarga Foundation Asked this

2 years ago

Hi Toufiq,

First of all, thank you for your prompt response.

As you suggeste I disabled the plugin System - Regular Labs Library
Then I cleared the Cache to check.

1st problem is that it gave these errors -

Regular Labs Library plugin is not enabled. Advanced Module Manager cannot function.
Regular Labs Library plugin is not enabled. Articles Anywhere cannot function.
Regular Labs Library plugin is not enabled. Modals cannot function.
Regular Labs Library plugin is not enabled. Modules Anywhere cannot function.

And these are important plugins which are already integrated in the website.
So, I can't disable that plugin.

Even after disabling, all my issues remained the same -

Not all recent or previously uploaded images shows in "All files"
When clicked on "Folders" - It is now not freezing. That's any way works sometime.
I don't see this error now ""Cannot use object of type..." so it is solved.
Still not searching images and videos which are uploaded through "Media".

Issue # 1 and 4 are important.

So out of 4 issue 2 are solved which were anyway working fine sometime.

And as I mentioned I can need this plugin so can't disable it.

So, please do the needful.

Thank you.

Rahi

Toufiq Senior Staff

2 years ago

This issue is related with between Joomla & regularlabs plugin. So, I would request you to contact your extension provider. Thanks

Osho Nisarga Foundation Asked this

2 years ago

Ok but as I explained, even after disabling that particular plugin.
Main issues remained the same.
So, doesn't that mean, it is not helpful?

Toufiq Senior Staff

2 years ago

Please watch the video and I hope you will understand.

Osho Nisarga Foundation Asked this

2 years ago

Hi Toufiq,

I saw your video, thanks but...

Admin Template I had to swift because default Admin Template - Autum is creating issue that it doesn't load css on admin side, which you were complaining about for other website. CSS Work with this new admin.
So, that is temporary I did for you so that you can login in admin area.

About the media issue, I think you have miss understood.
I am talking about the features/issues when you try to add or search images through addon at SPPB Pages. NOT AT MEDIA page of admin.

You can check it there.

If you still can't get it then I will have to share video.

Please check and let me know.

Toufiq Senior Staff

2 years ago

Can you share a screencast video?

Osho Nisarga Foundation Asked this

2 years ago

I just realized that after disabling RegularLabs System Plugin then when I uploaded new image it worked fine and the issues are solved with it.

But all the previously uploaded images are not showing in the "All Items" list and also not searching.
Please check the video.

About contacting Regular Plugin author, I am using free version and not sure if they would help. Is there anything you can do to avoid conflicts with RegularLabs System Plugin, because I am using it for all of my websites along with SPPB Component?

Toufiq Senior Staff

2 years ago

I have checked this site and you shared another site URL screencast video.

Osho Nisarga Foundation Asked this

2 years ago

You are right but that issue is same, I checked the site which I gave you access of. But issue is the same with previously uploaded images. Pls check.

If you want video of that site, I can send but the issues are same.

Toufiq Senior Staff

2 years ago

If you upload your images from the page builder then it will be available on search result. Rather, it will not be available on search result from the Page Builder. We will improve the search function with the extension.

Osho Nisarga Foundation Asked this

2 years ago

Hi Toufiq,

Thanking you for noting down the issue and hopefully it will be implemented soon.
This is important otherwise if user is making photogalleries then he/she has to go to Folders and sub-folders every time to choose the image. It is an annoying process.
If the search functionality works fine and the recent images shows in top then the life become easy with SP Page Builder.

Thank you.

Regards,

Rahi

ssnobben

2 years ago

Great you find the issue and hope this bug can be implemented and a new updated version can be released very soon now. Cheers!

Osho Nisarga Foundation Asked this

2 years ago

Ok, so what you mean to say is that, user needs to use only SPPB Media uploading feature and not Joomla media feature?

Does SPPB support heavy files like videos and also allow to upload bulk files?

Toufiq Senior Staff

2 years ago

Please watch the video.

https://drive.google.com/file/d/1XYC5meXrkfkikou1Qses8GXvLBeqHyBj/view

Osho Nisarga Foundation Asked this

2 years ago

Hi Toufiq,

Thanks for the video and confirming that those tasks can be fullfilled with SPPB Media Manager.

Regards,

Rahi

Toufiq Senior Staff

2 years ago

You are most welcome & Thanks

Osho Nisarga Foundation Asked this

2 years ago

I was again working with SPPN Media manager as you suggested and now I remember that I was using Joomla Media Manager, because of one of the reason - in SPPB Media Manager, you can not upload files in bulk, you have to upload one by one.

Currently I need to upload 40 images, I am doing it one by one, which is not userfriendly.
Is there any solution for this?

Toufiq Senior Staff

2 years ago

Share your files via google drive. I will check my end about your bulk upload issue. Thanks

Note: Can you share a screencast video about the bulk upload of Page Builder?

Osho Nisarga Foundation Asked this

2 years ago

Check the video...
I tried in Gallery addon, same issue with all image addons where you can upload images.
Can't select all images so how is it possible to upload bulk images?

Toufiq Senior Staff

2 years ago

Please watch the video.

https://drive.google.com/file/d/1qpTVMHFzvqYgjZc8UluBukxGowCOf4Vl/view

Osho Nisarga Foundation Asked this

2 years ago

Thank you for sharing the video.
I have seen this action earlier as well.

Isn't it strange that bulk image uploading is happening at your end and I can't do it?
You can see that in the video that I sent.

So, what's the issue and solution?

Toufiq Senior Staff

2 years ago

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Osho Nisarga Foundation Asked this

2 years ago

Pls check and do the needful

Toufiq Senior Staff

2 years ago

Check this URL. Image gallery addon can upload bulk images.

Osho Nisarga Foundation Asked this

2 years ago

I see that photos are uploaded.
But I don't see how it was done.
Because as I showed you in the video, I can not select multiple photos.

Toufiq Senior Staff

2 years ago

Watch the video.

Osho Nisarga Foundation Asked this

2 years ago

Hi,

I understand the exact issue now...
I use frontend editor and so sent you video of the same, where bulk uploading is not working.
You ae usign backend editor and in your video it is happpenig.

So, how to fix the issue of bulk uploading on frontend editor?

Toufiq Senior Staff

2 years ago

We will improve it in the future update. Thanks

Osho Nisarga Foundation Asked this

2 years ago

This means issue of bulk upload through Frontend editor is there.
This is a general task and wonder why this was never considered to fixe/improvised?

Toufiq Senior Staff

2 years ago

We will improve it future update.