Solved SP Page Builder

Drag & Drop image in Page Builder not work

Asked by S-D CONSULTING 2 years ago Last activity 2 years ago

Hi, on all our websites where Page Builder is installed (since version 5.3.6) the "drop files to upload" does not work.
We tried with different browsers, but to upload the files it is necessary to use the upload button.
Do you have any suggestions?

Accepted answer

Marked as the solution

Atick Eashrak Shuvo Staff

2 years ago

Hello there,

I apologize for any inconvenience caused by this oversight. I have discussed the matter with our developer, and I am pleased to inform you that the issue has been resolved and will be included in the next SP Page Builder update, which will be released shortly. I have also tested the beta version of the SP Page Builder on a backup site of your website locally, and everything is functioning perfectly.

Thank you for your understanding.

Best regards

S-D CONSULTING Asked this

2 years ago

Thanks, I'm waiting for the correction

7 more replies

Atick Eashrak Shuvo Staff

2 years ago

Hello S-D Consulting,

I apologize for the inconvenience. Please update SP Page Builder to the latest version (v5.3.8) and let me know if you continue to experience the same issue.

Best regards

S-D CONSULTING Asked this

2 years ago

Hi, thanks for the reply.
I probably explained myself badly. All our websites use the latest version 5.3.8.

The problem with uploading images from PageBuilder, where drag & drop does not work, has been going on since before, we are sure at least since 5.3.6.

If necessary, I can show a video where the dragging of files is highlighted, when they are dropped in the upload box, the window remains fixed and nothing happens.
We have to close the window, reopen it and use the upload function via browse.

Atick Eashrak Shuvo Staff

2 years ago

Providing the video would greatly aid in my understanding.

S-D CONSULTING Asked this

2 years ago

Video is in hidden content.

I opened the browser console tools, and found that indeed an error is created.

Uncaught TypeError: e.forEach is not a function

Atick Eashrak Shuvo Staff

2 years ago

Hi S-D Consulting,

Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience caused. To effectively resolve the issue, could you please provide Joomla administrator access? This will allow me to conduct a thorough investigation and deliver a prompt solution.

Before granting access, please ensure that a backup is taken to safeguard your data.

I appreciate your cooperation and will keep you updated on the progress.

Best regards

S-D CONSULTING Asked this

2 years ago

In hidden content our access.

Atick Eashrak Shuvo Staff

2 years ago

I’m experiencing difficulties accessing your website. Could you please look into this matter?

S-D CONSULTING Asked this

2 years ago

Sorry, a wrong password, Look now

Atick Eashrak Shuvo Staff

2 years ago

S-D CONSULTING Asked this

2 years ago

I reply in hidden content

Atick Eashrak Shuvo Staff

2 years ago

S-D CONSULTING Asked this

2 years ago

Go to hidden content

S-D CONSULTING Asked this

2 years ago

See hidden content

Atick Eashrak Shuvo Staff

2 years ago

S-D CONSULTING Asked this

2 years ago

Hi, I waited for the Page Builder update, I updated the website to the latest version, but unfortunately the problem was not solved. I cleaned the website cache and nothing, drag & drop does not work.

I also looked in the release notes, and I see no mention of a fix for this issue.

Erwin Weilbaecher

2 years ago

I have the same Proplem, no drag and drop for pictures

S-D CONSULTING Asked this

2 years ago

Hi, Are there any updates?
Even with the latest update the problem persists on all the websites we manage. Drag & drop does not work and the problem is always the same, there are some JS problems