Problem to create and duplicate new elements - Forum | JoomShaper
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Problem to create and duplicate new elements

Asked by Grupo OK 2 years ago Last activity 2 years ago

I am unable to create new components, nor duplicate existing ones. When I duplicate, the style of the components is lost, and even if I save the colors and shapes I want, they are not applied.

I've been having this problem for almost 1 month, and I've had this issue open on the forum for 2 weeks now, but I was asked to open another topic here so that the senior team could help.

I will forward the video demonstrating the error:

https://app.screencastify.com/v3/watch/dCdBBjXXqbbAvAb36Z8Q

Please, I need this solution urgently, considering that I haven't been able to create new pages for a month.

Below is the link to the first topic, which we have been dealing with for 2 weeks without a solution:

https://www.joomshaper.com/forum/question/35457#qa-answer-172560

6 replies

Mehtaz Afsana Borsha Staff

Hi

Thanks for contacting us and sorry for your issue. I will forward it to our team, so that they can solve it ASAP. Please send us the video again, because it does not showing anything.

https://prnt.sc/IQndME45Z71A

-Regards.

Mehtaz Afsana Borsha Staff

Hi

We are not able to access your site, please check.

Mehtaz Afsana Borsha Staff

I have exported the page and imported in a new page. Then I have duplicated slideshow item and cleared the cache. Everything looks okay. It was a cache issue.

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