Problem To Create And Duplicate New Elements - Question | JoomShaper

Problem To Create And Duplicate New Elements

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Grupo OK

SP Page Builder 1 year ago

I am unable to create new components, nor duplicate existing ones. When I duplicate, the style of the components is lost, and even if I save the colors and shapes I want, they are not applied.

I've been having this problem for almost 1 month, and I've had this issue open on the forum for 2 weeks now, but I was asked to open another topic here so that the senior team could help.

I will forward the video demonstrating the error:

https://app.screencastify.com/v3/watch/dCdBBjXXqbbAvAb36Z8Q

Please, I need this solution urgently, considering that I haven't been able to create new pages for a month.

Below is the link to the first topic, which we have been dealing with for 2 weeks without a solution:

https://www.joomshaper.com/forum/question/35457#qa-answer-172560

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7 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #172561

Hi

Thanks for contacting us and sorry for your issue. I will forward it to our team, so that they can solve it ASAP. Please send us the video again, because it does not showing anything.

https://prnt.sc/IQndME45Z71A

-Regards.

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GO
Grupo OK
Accepted Answer
1 year ago #172562

The link u sent is not mine. my video link is this:

https://app.screencastify.com/v3/watch/dCdBBjXXqbbAvAb36Z8Q

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #172565

Ok. I will forward it to our team so that they can help you. It may take some time. Allow us some time please.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #172567

Hi

We are not able to access your site, please check.

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GO
Grupo OK
Accepted Answer
1 year ago #172577

i put the link public now, please try again:

https://app.screencastify.com/v3/watch/dCdBBjXXqbbAvAb36Z8Q

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #172685

I have exported the page and imported in a new page. Then I have duplicated slideshow item and cleared the cache. Everything looks okay. It was a cache issue.

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