We are experiencing an issue with our page builder. We have a page that contains a Section > Slideshow > Contents, and inside this Contents, we have some banners (images with text and buttons).
The problem occurs when trying to create a new banner or duplicate an existing one. The content is created, but it does not follow the text settings, size, or borders.
And when creating a new banner, the same situation happens:
Hi
Thanks for contacting us and sorry for your issue. Do you wan to change the text size or color? Are you talking about this portion?
-Regards.
When I duplicate a banner or create a new one, it doesn’t follow the configurations. In the image you sent, it’s correct, but you can notice that there are others that were duplicated and do not follow the same settings.
I created this banner: https://prnt.sc/X9ZBU1_ccvDo
Then, I duplicated it, and it ended up like this: https://prnt.sc/fgXnV9q4vkOv
Could you please give me that problematic page link? I need to check.
Sure! https://www.grupook.net/
Are you talking about this page? It seems ok in my end.
Take a look at the banners at the top of the screen. The second and third are copies of the fourth banner, but they do not follow the duplication settings. The second and third have different text styles and fonts compared to the fourth banner, and the "LEARN MORE" button is also different. Even though I make changes in the PAGEBUILDER, they remain unchanged.
https://prnt.sc/iToKAUGrZSrG - In this screenshot, it shows the duplicated banner that does not follow the PageBuilder settings.
Please see the screencast below:
Please see the screencast below:
Could you please keep a full site backup and remake this slideshow? Please try the latest version of page builder.
https://app.screencastify.com/v3/watch/rblDl19V0G2q2SPAvRSs
As you can see, I can't to edit any text and buttons, whenever I create anything with text or a button, it seems to follow the colors of the brand, wich are blue and pink.
I can edit the contents of both, but not the appearance, that's also happening on mobile.
You can try custom CSS to change the appearance. Thos blog may help you
https://www.joomshaper.com/blog/which-line-of-css-i-have-to-edit-code-inspector-in-action
I was able to make the changes just fine some weeks ago, why did it suddenly stop working?
Did you install any 3rd party plugin? If yes, you can disable it and then try.
Since we're having this issue, we did not install any plugins.
Can you guys access our Page Builder account and see what exactly the problem is?
Good morning. I'm still having the same error and need a solution as fast as possible.
- No third party plugins installed.
We cant even change the button colors in the page builder.
Doesn't matter if i create a new page or duplicate a existing one, the colors lost the configs and we just cant change it because the page builder dont work.i already sent this video to you, but here it goes againd, we are at least 1 month with this error, and 2 weeks trying your help with no solid answers:
https://app.screencastify.com/v3/watch/dCdBBjXXqbbAvAb36Z8Q
Please, we need to resolve it.
Sorry for this inconvenience. Could you please keep a full site backup and install the latest version of page builder?
Backup done, lastest version of pagebuilder installed and still getting the same problem.
Whats the next step?
I have exported the page and imported in a new page. Then I have duplicated slideshow item and cleared the cache. Everything looks okay. It was a cache issue.