Hello,
I updated to Joomla 5. I use SP Property template. After update when I try to edit a page (or any other page) in page builer from backend editor get this error:
TypeError: Cannot read properties of undefined (reading 'call')
This occurs only when editing from backend editor. In frontend editor it works fine.
Can you pls assist?
Hello Babis Chatzicharalampous,
I’m sorry to hear about your experience. It seems like the issue may be related to your browser cache. Please try clearing your browser cache.
You can follow this link for instructions on how to clear your browser cache: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call
Note: I was planning to suggest clearing the cache before requesting access. Please let me know if the issue has been resolved.
Hi Babis Chatzicharalampous,
Thank you for reaching out, and I am sorry for the inconvenience.
To resolve this promptly, could you kindly provide Joomla administrator access? This will help us investigate thoroughly. Please back up your site using Akeeba Backup before sharing credentials in hidden content.
Thank you for your cooperation and I’ll update you as soon as possible!
Best Regards
Hi Asfakur,
thank you for the reply. Backup done!
Fixed! Thank you so much Asfakur!
You're very welcome! Wishing you a wonderful day.
