Contact form problem - Forum | JoomShaper
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Contact form problem

Asked by Manuel 5 years ago Last activity 5 years ago

Hi again,
now I have a little problem with the Contact form addon. I was filling out the field with my email adress and then I was testing it. I become the message "Message sent successfully", but the message not arrive. I was sending from the joomla configuration a testmessage, that works without problems. The message arrive. From the pagebuilder Contact form not. I was trying it a few times.
Please tell me what I have to do for fix it.

Best Regards Manuel

7 replies

Ofi Khan Staff

Hello Manuel

Please follow this documentation and make sure that you have set all the necessary fields. You might love to check this blog too.

Best regards

Manuel Asked this

Hi,
the most importend is the recipient email, that I have. In the frontend I fill out all and send it. Then comes the message "The email was sent successfully". But the email not arrive on me.
https://prnt.sc/12facc8

I use the the google invisible recapcha. Can that make problems?

Best Regards Manuel

Ofi Khan Staff

Recaptcha is probably not an issue. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Manuel Asked this

Hi,
here is it:

Ofi Khan Staff

Please share your site URL to access.

Manuel Asked this

Hier is it:

Best Regards

Ofi Khan Staff

Please fill up From Email option with your web configured email.

Screenshot at May 06 12-36-51.png

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