Savor Contact Form Not Working - Question | JoomShaper

Savor Contact Form Not Working

C

CCT

Template 9 months ago

Hi, When I try to test the existing contact form in the Savor Template it doesn't appear to do anything except clear the fields, and no messages are sent or received anywhere that I can see.

Any ideas on how to fix this?

Thanks

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3 Answers
Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 9 months ago #179892

Hi there,

Thank you for reaching out, and sorry for the inconvenience.

Your contact form is not working due to two reasons:

  1. SMTP Configuration Issue – Your Joomla SMTP settings are incorrect, as the SMTP password is missing.
  2. Contact Form Misconfiguration – The form fields were not properly mapped in the email body. I have corrected the variable names, and the form is now ready to send emails. Here’s a reference screenshot: https://prnt.sc/DB78gz1MPBI3.

Solution:

Since your SMTP configuration is incomplete, please either: Configure the SMTP settings correctly in Joomla.

Or please share your SMTP details, including the password, so I can update it for you.

Alternatively, you can manually update your SMTP password by editing your configuration file via cPanel: $smtppass = 'your_password_here';

I hope this helps resolve the issue. Let me know if you have any further questions!

Best regards

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C
CCT
Accepted Answer
9 months ago #179997

Thank you for the prompt help and support. The Joomla Global Configuration wouldn't allow me to change the SMTP password, but adding it to the configuration.php file has worked ok.

I'll look again at the form fields and check out the documentation to configure them to what I need, I simply had them at the template defaults.

Many Thanks CT

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 9 months ago #180046

Hi there,

You're welcome!

The form is in working condition, and I verified it during the fix. It should function properly as long as the SMTP is correctly configured.

To close the post, please accept the useful answer.

Best regards

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