Cannot Install SP Page Builder Pro
Jorge Conejo
Hi, I have a new install of Joomla 5.2.3 When I try to install the extension, I get the following error:
JInstaller: :Instalar: Error SQL Table 'molinayo_joom533.josuy_sppagebuilder' doesn't exist
Asfakur Rahman Saikat
Accepted AnswerPlease follow these steps to resolve the issue:
- Get your license key: Retrieve it from your JoomShaper dashboard. https://www.joomshaper.com/dashboard
- Input your email (not user name like 'admin') and license key, then save the changes: https://prnt.sc/xMtPpFFcEim_
- Clear Joomla cache and clean Browser cache as well. Troubleshooting docs
- Once done, try again.
Everything should work fine now. If you encounter any issues, feel free to reach out.
Thanks
Asfakur Rahman Saikat
Accepted AnswerHi Jorge Conejo,
Thank you for reaching out, and sorry for the inconvenience caused.
To resolve the issue, please log in to your Joomla admin panel and go to System > Maintenance > Database. Then, update the SP Page Builder database structure like this https://prnt.sc/3kIXvGHCpwnG
Once you've done that, try the installation again. Hopefully, this will resolve the issue.
Best regards
Jorge Conejo
Accepted AnswerHi Asfakur, As I wasn't able to install the component, the database was not created:
Asfakur Rahman Saikat
Accepted AnswerSorry for the inconvenience; please share your Joomla admin username, password, and admin URL in the hidden content section for further investigation, and ensure a full site backup using Akeeba Backup beforehand.
Best regards.
Asfakur Rahman Saikat
Accepted AnswerHi Jorge Conejo,
The issue has been resolved; it was caused by a corrupted installation. Could you please verify if everything is now working correctly?
Best regards.
Jorge Conejo
Accepted AnswerThank you. Now the component is installed, but now when I try to create a new page with a layout, I get this error: https://prnt.sc/q0gqbTPuCtOj