Helix Ultimate - Footer Color - Question | JoomShaper

Helix Ultimate - Footer Color

J

Jasmin

Helix Framework 8 months ago

Hi, I have often tried to adjust the footer color. It should be the same color as the topbar. Unfortunately I have not been able to do this. I have already edited the present and tried the custom style. But I can neither change the topbar nor the footer.

What am I doing wrong?

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15 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #183450

Apolozy for the inconvenience. Please change the background color from the Layout settings. Navigate to Template Options > Layout, and adjust the background color for both the topbar and footer to match prnt.sc/faC4X44rDqFM prnt.sc/TCUjLWFhtdFY . If the changes are not reflecting, ensure that the cache is cleared and any custom styles are not overriding the settings. Let me know if you need further assistance.

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J
Jasmin
Accepted Answer
8 months ago #183488

Hi, Thanks, that works very well. But I still have a white line after the footer.

Where does it come from?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #183516

I don't see it myend

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J
Jasmin
Accepted Answer
8 months ago #183590

Hi! Correct the error is not on every page. The following pages are affected:

  • Lösungen
  • Service
  • Kontakt

It looks like this only affects Apple devices. With the Samsung S23, you can't drag further and "stretch" the area.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #183593

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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J
Jasmin
Accepted Answer
8 months ago #183625

Hi, backup is done, credentials is in the hidden content.

Thank you !

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #183654

Please clear your browser cache and check

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J
Jasmin
Accepted Answer
8 months ago #183683

I deleted the cache and reopened the page.

The error (white line) occurs as follows:

With iPhone 16 Pro Max:

  • Lösungen
  • Service
  • Kontakt

with iPhone 16 Pro:

  • Lösungen

It is interesting that the error is not the same for both smartphones.

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J
Jasmin
Accepted Answer
8 months ago #184252

Hi, is there any news about the white stripe?

Best regards!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #184426

Apologies for the delayed response. Please check now and let me know if everything is working as expected.

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J
Jasmin
Accepted Answer
8 months ago #184437

Hi, thank you for your response. The error is gone on the “Lösungen” page. Great :-). What else needs to be changed on the other two pages “Service” and “Kontakt” ? The white line is still visible there.

By the way what was the error?

Thank you very much!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #184438

Please check now.

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J
Jasmin
Accepted Answer
8 months ago #184439

Hi, now it works perfectly. What was the error?

Thank you very much!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #184440

You're very welcome! The issue was related to a CSS conflict, which has now been resolved. If you need any further assistance, feel free to reach out.

Best regards

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J
Jasmin
Accepted Answer
7 months ago #187419

Hi Atick Eashrak Shuvo,

i changed the footer-text and the white line come back.

Affected pages: "Home" and "Kontkat".

Unfortunately I don't know what you changed last time. I hope you could help me again.

Best regards.

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