Downloading Images Causes Error Code 500 - Question | JoomShaper
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Downloading Images Causes Error Code 500

WB

Wolfgang Beckers

SP Page Builder 7 months ago

I try to upload an image in pagebuilder and got the error message "Request failed with status code 500" ! I see the greyed image and the name of the image is name.jpg.jpg The images is in the joomla media manager with the correct name, for example name.jpg, but the spmedia thumbs folder is empty! I tried the same with a gif without success

I run joomla in xampp on my pc, so you have no access to this.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 7 months ago #187810

Hello Frank,

Thank you! If you find an answer that helps, you can mark it as accepted. Once an answer is accepted, the post will be marked as complete.

Best regards,

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 7 months ago #187282

Dear Beckers,

Thank you for reaching out to us. Could you please create a backup of your site using Akeeba and share it with me?

Looking forward to your response.

Best regards,

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WB
Wolfgang Beckers
Accepted Answer
7 months ago #187358

Hello Ziaul, I've creted a backup with Akeeba. How can I transfer it to you?

Best regards

Wolfgang

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 7 months ago #187454

Please share it via Google Drive or any file transfer platform.

Thanks!

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WB
Wolfgang Beckers
Accepted Answer
7 months ago #187384

Hi Ziaul, in the hidden content you'll find a link

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WB
Wolfgang Beckers
Accepted Answer
7 months ago #187564

Hi Ziaul, In the hidden area you'll find the link to google drive and the backup. If you have any probs, please let me know Regards Wolfgang

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 7 months ago #187609

I run your site on my local pc, and create a test page, and upload image on sp media, works fine. As, our sp media images you will not found them in joomla media manager even joomla image will not be found in sp media.

Could you please record a video of your issues?

Thanks

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WB
Wolfgang Beckers
Accepted Answer
7 months ago #187695

Hello, I've made a video of my problem and put it in the hidden content. I hope it helps.

regards Wolfgang

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 7 months ago #187750

I did the same without any issues. Please check my previous response screenshot. You can try uploading your site to a live development environment to test it.

Thanks!

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WB
Wolfgang Beckers
Accepted Answer
7 months ago #187804

Hello Ziaul, I installed WAMP and extracted the backup in this environment and everything works fine. I believe, the problem is in my XAMPP Installation. I think we got the root of this problem and we can close this thread. Thank a lot for your help.

Regards Wolfgang

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