Error Failed With Status 500 Code
De Wachter
Hi, Since I upgraded SP Page Builder Pro to latest version I get the message "error failed with status 500 code" each time I edit a field in the editor. (text field - gallery - heading ....) I cleared the cache frommy browser and website, I reintstalled SP Page Builder Pro but the problem persists. Is there anything I can do to resolve this problem.
Thx, Jan De Wachter Belgium
Atick Eashrak Shuvo
Accepted AnswerHello De Wachter,
Sorry for the inconvenience you're experiencing.
To help resolve this "Error Failed With Status 500 Code" issue, could you please provide temporary administrative access to your site? This will allow me to investigate the problem directly.
Before you do, I highly recommend creating a full backup of your site to ensure your data is secure.
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHi,
This issue is related to the server’s PHP memory allocation. Please contact your hosting provider and ask them to increase the memory_limit to 512M or higher.
This requirement is also mentioned in the SP Page Builder technical documentation
Once the memory limit is increased, the problem should be resolved.
Best regards